Matt is exceptional. He’s been my service rep since 2017 when Racheal left and has always provided outstanding service!!
8/31/2022
Fredric R. VERIFIED CUSTOMER
I was very happy with my service from Bailee
8/31/2022
Sominique T. VERIFIED CUSTOMER
Matt was amazing! So personable and kind. He worked to get my concerns resolved and gave the best customer service! I’ll definitely be asking for him next time I bring my car in :)
8/31/2022
Nestor V. VERIFIED CUSTOMER
Thank you
8/30/2022
Sam C. VERIFIED CUSTOMER
Great service!
8/30/2022
Jeffrey L. VERIFIED CUSTOMER
Aaron Serrano has continued to offer service at the highest level.
8/29/2022
Suzanne A. VERIFIED CUSTOMER
I went to start my car the next morning after picking it up and the car would not start. I will be calling Lexus tomorrow
8/29/2022
Mark C. VERIFIED CUSTOMER
David goes above and beyond! Thanks again!
8/29/2022
Danica Q. VERIFIED CUSTOMER
Service Advisor, Bailee, was great taking care of me. But I had to wait 30 minutes after completing the check-out paperwork with the Cashier for my car. I had to check multiple times with multiple Lexus service representatives for my car status. When the lot porter finally brought out my car, he said they did not send the tag for my vehicle to be pulled.
8/28/2022
Jayme A. VERIFIED CUSTOMER
perhaps i was just spoiled by my previous service person, Rachel Kurtz. She was a daily communicator.
Since she left the communication is less frequent. My car was at the dealership for four days and I heard from my service rep once .
8/28/2022
Ella H. VERIFIED CUSTOMER
Bailee is so considerate, explains things well follows up, . He is a superior employee and an asset to Lexus n the Lexus of Escondido
8/28/2022
Annie W. VERIFIED CUSTOMER
Matt was great and thorough.
8/28/2022
Robert Y. VERIFIED CUSTOMER
Matt was pleasant and knowledgeable in assisting us, he did a great job.
8/28/2022
Paris Y. VERIFIED CUSTOMER
Bailee was great and attention to detail ????. My question is, why did I have a 25 mile increase on my odometer for a 30,000 mile service? . Nothing special was done.
8/27/2022
Manuel S. VERIFIED CUSTOMER
Anthony as always very helpful, knowledgeable and professional. BZ.
8/27/2022
Winona C. VERIFIED CUSTOMER
Ben is a great asset to your team. He was prefect in his communication and service. Very informative and answered all my questions. Assisted me by helping me with my 9 month old granddaughter to get my loaner. You are very blessed to have this dedicated employee on your team. Thank you for the great service.
8/27/2022
Joanna C. VERIFIED CUSTOMER
Matt was excellent!
8/27/2022
Debbie L. VERIFIED CUSTOMER
Bailey was friendly and professional. He was knowledgeable about the car and it's requirements.
8/27/2022
Shaun M. VERIFIED CUSTOMER
Yes Shaynah was the best
8/27/2022
William S. VERIFIED CUSTOMER
Bailee went way beyond expectations I taking care of me.