I think Anthony did a great job dealing with this situation but the results that corporate came to were very disappointing. I did not receive anything in writing saying why they felt the moon roof broke and why it was not deemed a factory defect. There is no explanation as to why it would happen and why I had to pay for this. My roof was also scratched up from the glass and nobody said anything about it until the service tech told me about it during our walk through, or did they give me a quote to fix it. I was told to take it to a body shop to get it fixed. My car was at the dealer for two weeks and this should have been taken care of during that time.
12/24/2024
**** E. VERIFIED CUSTOMER
Tyler is always helpful and keeps me apprised of the status of my car.
12/24/2024
Sabourin Templeton. VERIFIED CUSTOMER
I love the service only part not so great was the car wash many water spots left on my car .
12/24/2024
Thomas G. VERIFIED CUSTOMER
Job well done!
12/24/2024
Rodrigo G. VERIFIED CUSTOMER
I was very pleased with the service provided by Anthony Lee.
12/23/2024
Marc T. VERIFIED CUSTOMER
Tyler Payne was absolutely excellent in his service he provided. Very communicative, professional, and most of all trustworthy. We felt he was very honest about the service items needed and not needed. We plan to continue using Lexus of Escondido specifically because of Tyler’s exceptional service.
12/23/2024
Vu D. VERIFIED CUSTOMER
Tyler is a great advisor. I would buy a car from him if he was in sales. Direct and not pushing useless products for upselling. The sales team is something different. Just because I got my car serviced, doesn’t mean the sales team could ignore me when I potentially maybe interested in purchasing another vehicle.one advisor said I can look at the use cars and walked away.
12/23/2024
(Company), Alicia. VERIFIED CUSTOMER
Tyler was great, in and out without any issues.
12/23/2024
Eric Allen. VERIFIED CUSTOMER
Very professional, pleased with the service provided
12/22/2024
Kenneth S. VERIFIED CUSTOMER
Friendly and helpful staff. Took care of all my needs very quickly. I am extremely pleased with the services I received.
12/22/2024
Grossberg, Brandon. VERIFIED CUSTOMER
good comminication and follow through
12/22/2024
Martha G. VERIFIED CUSTOMER
Tyler is knowledgeable , listens well to customers questions and concerns. I appreciate his time, he is polite and professional. Thank you Tyler for assisting me with my questions and concerns regarding my car .
12/22/2024
Wayne Rold. VERIFIED CUSTOMER
I was sold 120K services at 111k mile, which I did not need and really did not care about. What I cared about (which is why this appointment was made for) was the Warning Light (Tire Pressure Sensor). So, thinking that was PRIORITY and NOT what was PUSHED on me (120k services)…..any additional text messages for additional services was, to me, additional. So when I got my car back and the warning light was still on after I paid a $1400 bill, I felt betrayed. The main reason for the visit was for the warning light and of course, being sold the 120k service, THE MAIN REASON FOR THE VISIT TOOK A BACK SEAT.
how would you feel???? There are two Competent Shops (that can easily work on my GS350) and Lexus Carlsbad that I’d pass for Years to get to you.…So, to get this was Heartbreaking. Randy got us here many years ago and Matt kept us here even longer. Been a great run & Happy Holidays
12/22/2024
Gary C. VERIFIED CUSTOMER
Very well done, and i appreciate Lexus extending our service agreement. Gary
12/22/2024
Basilio L. VERIFIED CUSTOMER
Only one question: Why is the new key that I just received does'nt have the the key itself. Only the electronic parts. If I loss the whole old key the new one does'nt have the key . It will be just the electronic partt of it.
12/22/2024
Hinch T. VERIFIED CUSTOMER
Thank you!
12/22/2024
Tamie K. VERIFIED CUSTOMER
Enjoyed our visit, we were completely satisfied ????
12/21/2024
Tien T. VERIFIED CUSTOMER
She very good
12/21/2024
Nancy B. VERIFIED CUSTOMER
Tyler continues to go above and beyond to please us as customers at Escondido Lexus. He is helpful in every way…from tires to maintenance /repairs to knowing warranty work. Such a pleasing personality, and so helpful!!