Matthew and the service at Lexus Escondido is the best bar none!
8/14/2022
Abraham B. VERIFIED CUSTOMER
You can count on this team and rest assured your in great hands! Thank you Abel for your amazing service!
8/14/2022
Anthony A. VERIFIED CUSTOMER
I texted two additional questions and didn’t get a reply. I wanted to see how much it would cost to get a new passenger side speaker cover which has a coffee stain, also the stereo isn’t working properly and I asked about that too. It’s not that important. As long as my car is running well , which it is now, I am happy.
8/14/2022
Lynne M. VERIFIED CUSTOMER
Aaron is great and everything went as he said it would.
Thank you
8/13/2022
Rayleen M. VERIFIED CUSTOMER
My first time at the service center I was there to have my car detailed. It was not fully detailed and so I asked for it to be completely done. There were still all sorts of smudges and spots around the Interior that were missed. I waited for 2 hours and finally went to ask about my car and I was told it was finished an hour previously. The girl at the service area was very apologetic and said she had been looking for me. I was in the service waiting room so I and was surprised she couldn’t find me.
8/13/2022
Cassandra B. VERIFIED CUSTOMER
David is awesome and he takes the time to make sure that my car is properly taken care of. The staff at the dealership are always friendly, kind, helpful and professional. Thank you
8/13/2022
Samir H. VERIFIED CUSTOMER
Tyler was very helpful and courteous in every step of car service..
8/13/2022
Kenneth M. VERIFIED CUSTOMER
Very happy with the service
8/13/2022
Danilo C. VERIFIED CUSTOMER
Excellent service!
8/13/2022
Helen H. VERIFIED CUSTOMER
The person who covered for Anthony was not as professional as I would have liked. He did not try to engage me in conversation or build rapport when he introduced himself to me. He had me sign documents and literally had no follow-up with me after the service was completed. Anthony would text and call and ensure I was happy throughout the process.
When I picked up my car, there was a promo piece left in my car referencing for me to sell my car. I asked the valet girl to remove it and never put it in my car again. I literally got my car November 2021, why the hell would I sell my car!?
8/13/2022
Lisa M. VERIFIED CUSTOMER
Service agent was great as always. I paid for full detail. The car looks good but you really need to check windows in the sun light. My windshield on the passenger side was pretty dirty. We cleaned a couple of spots before I left but driving home I found a bunch more. Sorry but this happened last time too. Bummer to have a very nicely cleaned cat with a dirty window.
8/13/2022
Michael M. VERIFIED CUSTOMER
Always great!!
8/13/2022
Salena . VERIFIED CUSTOMER
Ben was great, but there are air bubbles under the applique.
8/12/2022
Michael K. VERIFIED CUSTOMER
Matt is very resourceful and reliable. He even contacted me on his day off. Staff are all very friendly. Service was excellent as well.
8/12/2022
Brenda H. VERIFIED CUSTOMER
Everything was great
8/12/2022
Yvonne L. VERIFIED CUSTOMER
i’m very satisfied with the services at Escondido.. Arron representative did wonderful services.. Arron and his staffs did follow up and updated your vehicle services.
i recommended to everyone to requesting services with Arron.
8/12/2022
Nena F. VERIFIED CUSTOMER
I had to leave the car overnight well in fact from Monday until Thursday morning and he provided me with a ride to and from even though I live an hour away I truly appreciate it it was very personable service. The young lady who drove me home and came and got me was also very pleasant thank you
8/12/2022
Debra C. VERIFIED CUSTOMER
ALWAYS have been happy with all aspects of Lexus if Escondido
8/12/2022
Lorraine C. VERIFIED CUSTOMER
I asked if I would bring rental my car back on Thursday. No response. I called Lexus lady said no. No one went over what was done. I really like the touch up of scratches. Thank you