Bailee Friedman gave me the best service I could ask for.
7/26/2022
Julian C. VERIFIED CUSTOMER
Fully satisfied knowing that driving our Lexus RX 350 after a full inspection gives a peace of mind and satisfaction!
7/26/2022
Janis B. VERIFIED CUSTOMER
My appointment was with Anthony but he took the day off. I waited 25 minutes for a service provider to help me for my 10:00 an appointment which I set 2 weeks ago. I was provided a loaner car but was told my car would be ready mid afternoon so I stayed local. I guess I should have asked what “mid afternoon” meant. I came back to check around 1:50 and they told me 3:00. Came back at 3:00. At 3:05 I was called to be notified there was a puncture in my tire and it would take 45 minutes to replace it and car ready. At 4:30 I went to the cashier (as I had been I. The waiting room for an hour and a half at this point) and inquired about my car. My car was not ready until 4:45. I wouldn’t be annoyed at all of this if I was in my neighborhood and was able to go home during this time. I, however, drive from La Mesa when I could go to El Cajon or San Diego Lexus. I have been very happy with sales and the follow up I get from Lexus Escondido but today’s experience was not great.
7/26/2022
Joseph L. VERIFIED CUSTOMER
Had to wait over 30 minutes for my car and it was not washed as promised.
7/25/2022
Cori P. VERIFIED CUSTOMER
I received information about my vehicle being ready … but no information about what it needs or if it needs anything …
7/25/2022
Tracy Dion. VERIFIED CUSTOMER
Excellent service personnel and after hours team to get my car. Love your dealership
7/25/2022
Puscizna Mark. VERIFIED CUSTOMER
Overall a great experience Tyler answered all of my questions and helped me out with my warranty really felt taken care of
7/24/2022
Vina G. VERIFIED CUSTOMER
Anthony was very nice and accommodating. Very helpful when I needed to change some settings in my car. Answered all my questions.
7/24/2022
Charme P. VERIFIED CUSTOMER
There was a slight problem with my detail job but it was addressed with the service manager and he immediately took care of the problem and I was completely satisfied! Thank you and your team for a job well done ????
7/24/2022
Choy L. VERIFIED CUSTOMER
Mr. Tyler Payne is a great genterman. Help me to understanding how important things about the maintenance about my car.every one are helpful.
7/24/2022
Jeri F. VERIFIED CUSTOMER
He takes excellent care of myself and the vehicle above and beyond
7/24/2022
Enno E. VERIFIED CUSTOMER
When I called to book appt I specifically asked if an alignment check could be completed on a Saturday. We drove from Murrieta and arrived early. Our service advisor was great…but at first said it may be Monday before it could be looked at! But then said it could be looked at later that day. He then explained that because it would be a “warranty” item, it would take several hours, possibly longer if it needed work. I was prepared for a few hours, but not days. Wish the person who booked me would have told me it would be longer due to it being a warranty item. I just wanted the alignment checked. The car had 425 miles on it and was pulling to the right. I thought it would be an easy alignment check…
7/24/2022
Darien V. VERIFIED CUSTOMER
Anthony Lee the BEST
7/24/2022
Nancy H. VERIFIED CUSTOMER
Thank you, Bailey. We'll done!
I feel safe now to travel Rte 66.
7/23/2022
Denise M. VERIFIED CUSTOMER
Excellent as always but I do miss the concierge as you drive in!!!
7/23/2022
Arturo B. VERIFIED CUSTOMER
Great job!
7/23/2022
Johanna H. VERIFIED CUSTOMER
It took 1 1/2 hrs to get a loaner. What happened to the shuttle service? I hate waiting .
7/23/2022
Susana R. VERIFIED CUSTOMER
I wish the rep would’ve called us back to answer our question if anything we had done today should’ve been covered by our warranty I usually work with Shayna and this was a new service rep
7/23/2022
Cathleen &. VERIFIED CUSTOMER
Overall very good service! I will continue to come back for service! I like the Loaner program as well, Very Attractive dealership!!
7/23/2022
Heather D. VERIFIED CUSTOMER
Tyler was great! Communicated and was overall excellent!