Jesse was very friendly and attentive and answered all my questions. I was, however not pleased with the service at the Cafe. I received a voucher for a complimentary coffee beverage and the server/barista was very rude. She seemed bothered when I asked for a mocha and when I said “thank you”, after she handed it to me, she didn’t respond or look at me. Not the kind of service I would have expected at a Lexus cafe.
Thank you, Monica Y
12/21/2024
Hilda A. VERIFIED CUSTOMER
Hhank you for completing the service on time.
12/21/2024
Karen S. VERIFIED CUSTOMER
Anthony's service has consistently been excellent and deserves five stars. He has never fallen short and, as always, he went beyond the exceptional service we have come to expect from Lexus.
12/21/2024
Ashley W. VERIFIED CUSTOMER
Always top service!!
12/21/2024
Cindy E. VERIFIED CUSTOMER
Tyler provided very good service. My issue is with the service department. This is the first time my car was dirty, dusty after servicing. We used to bring three cars for regular maintenance. And, the service was window tinting; I would think a clean car would be necessary. While waiting for the car (a fair amount of time), I was told it would be down shortly, it’s in wash. Matt checked on me/the car. He liked the tinting; he came out with a cloth and cleaned the smeared back windows.
12/21/2024
Casteel, Walter. VERIFIED CUSTOMER
Tyler was awesome!! All went well and efficiently.
12/21/2024
Alma P. VERIFIED CUSTOMER
Christian was very helpful.
12/21/2024
Alfredo P. VERIFIED CUSTOMER
Excellent service
12/21/2024
Vivian L. VERIFIED CUSTOMER
As always, Anthony is sooo helpful and I am grateful for his professionalism, expertise and communication. He is one of the reasons I will always stay with Escondido Lexus because of team members like Anthony. Thank you!
12/21/2024
Jon H. VERIFIED CUSTOMER
Maryann was very friendly and provided the service we requested. She let us know when our car was completed so we could pick it up.
12/21/2024
Narayan B. VERIFIED CUSTOMER
Great
12/20/2024
Diana V. VERIFIED CUSTOMER
Excellent service
12/20/2024
Paul Howard. VERIFIED CUSTOMER
Very professional! Friendly
12/20/2024
Barbara M. VERIFIED CUSTOMER
After a rocky communication start, I received excellent service. Communication definitely improved &
communication transitioned in a positive manner. Expertise was consistently top notch.
12/20/2024
Rita Marie. VERIFIED CUSTOMER
Overall service was great but someone when servicing changed the display from mph to kms. Frustrating to try to figure out how to change that back.
12/20/2024
Reem Jamil. VERIFIED CUSTOMER
Thank you
12/20/2024
Ana A. VERIFIED CUSTOMER
Great service
12/20/2024
Vaughn J. VERIFIED CUSTOMER
Mr Lee always goes above to ensure my car is given the best possible care.
12/20/2024
Masters And. VERIFIED CUSTOMER
Very proud sessional, efficient, knowledgeable and friendly.
12/20/2024
Margie D. VERIFIED CUSTOMER
Anthony Lee exemplifies excellent customer service, and provides recommendations for my car service needs. His expertise is greatly appreciated.