Matt did a great job helping me get my vehicle serviced today!
7/9/2022
Frank, Jonathan. VERIFIED CUSTOMER
Matt was very fast and efficient. Communication was easy
7/9/2022
Patricia L. VERIFIED CUSTOMER
Anthony did a terrific job. However, when I bought the car, I was told that it was capable of being Wi-Fi connected through Connected Car with Verizon. I took advantage of a free demo a few months ago, and decided to purchase a plan. I have now paid Verizon for this plan for 3 months, and have not been connected. I’m told by both Verizon and Lexus that this is a Lexus problem. Anthony is trying to find a solution, but so far has had no success. Either my car has this capability or not. Please clarify.
7/9/2022
Roy T. VERIFIED CUSTOMER
Aaron was professional, personable, not pushy, and friendly!! From beginning to end.
Will ask to work with him next time
7/9/2022
Jesus R. VERIFIED CUSTOMER
Kept getting the run around and kept providing me different information. Also took way to long to have my vehicle ready. We called the service advisor bailee multiple times and we could never talk to him because he was always busy. Service advisor would only answer text messages and I kept being forwarded to other service advisors or other employees because the service advisor never wanted to talk to me. Very disappointing!
7/9/2022
Cornelio A. VERIFIED CUSTOMER
I feel I was riped off, it was not Necessary to resurface the brake rotor pads. The back rotator feel jus the same as the front. The back wheels were not surfaced and they are the same condition as the front. You ripped me off $300.00 . I Want a refund!!!
7/9/2022
Belinda W. VERIFIED CUSTOMER
I appreciated Aaron for his professionalism and service he provided getting my vehicle in to be serviced.
7/9/2022
Jayne H. VERIFIED CUSTOMER
We went in thinking we had a premature service reminder. Turns out we were due for 30 k service. Matt got us fitted in with no issues.
7/8/2022
Moe R. VERIFIED CUSTOMER
This review is for the Lexus Escondido service
Team. Excellent and speedy service with great communication.
I visited today to service my Lexus as usual Matthew Ivko was very helpful , a true professional. I highly recommend
coming here.
7/8/2022
Brian E. VERIFIED CUSTOMER
Wonderful crew
7/8/2022
Pamela D. VERIFIED CUSTOMER
Matt is great! He is very thorough and friendly!
7/8/2022
Brian V. VERIFIED CUSTOMER
Aaron and team did a great job!!
Thank you.
7/8/2022
Ethel N. VERIFIED CUSTOMER
Great service and the car looked beautiful when we picked it up..
Matthew was a pleasure to work with.
7/8/2022
De La. VERIFIED CUSTOMER
Great experience, I won’t hesitate to come back!
7/8/2022
Ramon D. VERIFIED CUSTOMER
I know it was a late appt and I believe the loaner I got smells smoke.
7/8/2022
Ronald K. VERIFIED CUSTOMER
Thanks
7/8/2022
Niki V. VERIFIED CUSTOMER
Everything was perfect. I really appreciated David’s friendliness and professional attitude. He’s a great guy!
7/8/2022
Cheryle L. VERIFIED CUSTOMER
Matthew is amazing and always goes above and beyond. He has the best customer service ever.
7/8/2022
An C. VERIFIED CUSTOMER
Thanks Bailee! You’re the best!
7/8/2022
Irene G. VERIFIED CUSTOMER
Shayna Anderson is an exceptional Lexus representative. She always gives me a full detail report regarding my vehicle and what we can do for preventative maintenance and we need to do to keep my 2012 Lexus running in excellent condition! I highly recommend Shayna and Lexus Escondido to all my friends and family! Thank you Shayna for all your help and knowledge!