Thank you Jesse for your expert help today. I appreciate the excellent service at Lexus Escondido today from calling and making an appointment, to being received graciously at the kiosk, to turning my car over to the smiling service porter, to my time with service writer Jesse discussing car complications, to getting a terrific peanut butter chocolate protein shake while I waited from friendly staff, to the chair massage in the library, to receiving my happy car back fixed, and jumping into a clean, cared-for car! Thank you so much!
11/20/2024
Charles G. VERIFIED CUSTOMER
.Alejandro was fantastic. Also Mustafa in sales was excellent. Thanks.
11/19/2024
Kathleen B. VERIFIED CUSTOMER
Thank you Chris for your professionalism.
11/19/2024
Nilda V. VERIFIED CUSTOMER
Good service and very friendly
11/19/2024
Art L. VERIFIED CUSTOMER
Always appreciate the professionalism & courtesy extended to me, when getting my vehicle serviced there!!!
11/19/2024
Monica V. VERIFIED CUSTOMER
Jesse was great! He explain everything I need it to know. Excellent service! When I went to pick up my car, Jesse came to me and answer my question and remember the concern I had about the screen etc. I didn’t have to remain him. He explained that everything was fine. But if we still have concerns.. don’t hesitate to call us, to check any concern you have about the vehicle. I left very Happy ????.
11/19/2024
Robin K. VERIFIED CUSTOMER
Very pleasant and helpful!!
11/19/2024
Sarah M. VERIFIED CUSTOMER
Anthony was fantastic to communicate with and he was so friendly!
11/19/2024
Mohottige R. VERIFIED CUSTOMER
Professional and helpfull.
11/19/2024
Lauren E. VERIFIED CUSTOMER
Maryann was very professional , responsive , listened, followed up - with me and provided great customer service
11/19/2024
Gary Ritchie. VERIFIED CUSTOMER
Made a reservation for a simple oil change. Waited since I was told all loaners were given out and it was supposed to only be 1.5 hours. It took 3 hours. Had to cancel an appointment. Frustrating since I was told 1.5 hours and saw 7-8 courtesy cars just sitting there all day.
11/19/2024
Trinette C. VERIFIED CUSTOMER
Jesse was very responsive and kept me informed
11/19/2024
Lawrence T. VERIFIED CUSTOMER
My service consultant was Sofia.there was a technician who explained my car problem to me and he was really great.sorry I cant remember his name Sofia knows who iT was.They were excellent and deserve extra kudos
11/18/2024
Bryan H. VERIFIED CUSTOMER
While overall I am pleased, the process you currently have upon arriving for service is disappointing.
On several occasions now I have been asked to step inside and a service person will be with me shortly. I sat and waited for 30 mins before being addressed. I just wanted to grab a loaner and go about my day but I needed to wait to sign the paperwork.
At other dealerships this happens right away upon pulling up. Asking customers to step inside, with no direction and someone (who is my service person?) they will find me, is not first class service.
11/18/2024
Mauna S. VERIFIED CUSTOMER
N/a
11/17/2024
Ibrahim R. VERIFIED CUSTOMER
Interest was way too high for a used care lol
11/17/2024
Khiet H. VERIFIED CUSTOMER
Excellent service!
11/17/2024
Jeffrey O. VERIFIED CUSTOMER
Anthony always delivers outstanding customer service.