Tony is wonderful and provides thorough and attentive service. It is always a pleasure working with him.
10/26/2024
Elaine B. VERIFIED CUSTOMER
Everyone was kind and professional!
Christin was very knowledgeable and
Willing to help n any way!
Thank you for such a great experience
Elaine B
10/26/2024
Julie M. VERIFIED CUSTOMER
I felt like I’ve had more responsive & attentive service reps in the past.
10/26/2024
Andreas K. VERIFIED CUSTOMER
Only one big mistake. Driver floor mat was not secured properly (one side not locked).
10/26/2024
Arezoo K. VERIFIED CUSTOMER
I am very satisfied with the service I received from Tony , Kenya and Daniel . Every single one of them went over and above to make me feel comfortable.
Thanks again and I will be back
10/26/2024
Virginia B. VERIFIED CUSTOMER
Sofia was awesome. Very efficient & friendly!
10/26/2024
Kieran M. VERIFIED CUSTOMER
Excellent communication and great service. Thank you.
10/25/2024
Richard V. VERIFIED CUSTOMER
My experience yesterday at Lexus Escondido was very smooth, professional, friendly and efficient. Everyone was very helpful and courteous and my car service was handled very nicely
10/25/2024
Elliot K. VERIFIED CUSTOMER
Thank you for your great job! I truly appreciate your work
10/25/2024
Suzanne F. VERIFIED CUSTOMER
Mr Umhra was the best service advisor I have experienced. He advised appropriate service, answered all questions in a helpful manner and was very friendly at the same time. I was very satisfied.
Thank you
10/25/2024
Beverly P. VERIFIED CUSTOMER
Jesse was very professional and answered all my questions.
10/25/2024
Chris M. VERIFIED CUSTOMER
we did have to wait ti exit the service area because a car ahead of did not move and the service attendant was checking someone in so we couldn’t pull around. Maybe our car could have been parked outside? Or ask people whose cars are ready to pull away immediately ????
10/25/2024
Debra O. VERIFIED CUSTOMER
Jesse was very thorough and professional. He listened to my concerns and answered my questions. I enjoyed my experience with him.
10/24/2024
Imelda A. VERIFIED CUSTOMER
Very satisfied with service
10/24/2024
Dewanda V. VERIFIED CUSTOMER
Thank you, Christian for taking such good care of my car and providing personalized excellent service and communication.
10/24/2024
Helen B. VERIFIED CUSTOMER
Service advisor, Taylor Payne, was very professional and answered all my questions. I was very impressed with him in regards to checking in my vehicle in a timely manner.
10/24/2024
Samir H. VERIFIED CUSTOMER
Sofia was amazing. She was efficient, courteous and knowledgeable and understanding. Took time to explain things to me and was very respectful to my time.
10/24/2024
Ruby M. VERIFIED CUSTOMER
We purchased the vehicle on Sunday and I guess detail people were off. We were told to bring in vehicle for a detail by our sales rep. Tyler helped us and we explained to him that the car was not prepped and delivered in show room condition the way Lexus normally does. We asked for the detail instead the car was half washed. What I mean by that is part of the car that had water spots was wiped off but dust and dropping spots were still on the vehicle which lead us to believe the vehicle wasn’t washed. 15 minutes after leaving the dealership we saw the stains and dust on vehicle when we got home. We called Tyler and left a message but to date he has not returned our call. Not sure why he gave us something different than what we ask for, it’s like we wouldn’t know the difference. Was not our best experience with Lexus or Toyota