Christian, the service representative was fine, but upon receiving my car, there was residue on the touch screen that was no there when I dropped it off and some type of residue on the dashboard that I can not get off. I take very good care of my car, and was very upset to see this. I can not get the residue off the dashboard.
10/23/2024
Swidryk (. VERIFIED CUSTOMER
Happy to provide my comments .
10/23/2024
Douglas G. VERIFIED CUSTOMER
I appreciate Tyler and his focus on customer service. When I have to arrange a service advisor I really count on Tyler, Anthony, or Christian. They are truly the best!
10/23/2024
Maureen L. VERIFIED CUSTOMER
No accommodation for handicapped access to the curbside and long walk to complete the paperwork. Nice person but not a clue about accommodation in walking, curb access to main building. I was struck on the paperwork island!! Toyota in Poway is much better!!
Maureen L
10/23/2024
Thomas K. VERIFIED CUSTOMER
Tyler is great. He's very professional, knowledgeable and understand what "customer service" i all about.
10/23/2024
Kevin S. VERIFIED CUSTOMER
Excellent as usual!
10/23/2024
Morante U. VERIFIED CUSTOMER
I love Lexus
10/22/2024
Robert B. VERIFIED CUSTOMER
Tyler gave excellent first class service with a complete explanation of every choice, suggested fixes, reasons for them and the cost for each to keep my vehicle running and performing at its peak operation thus making me a very satisfied continuing customer.
10/22/2024
David R. VERIFIED CUSTOMER
Tyler customer service is amazing. He takes time to listen and communicates great during the whole process. I feel very comfortable working with him when my car needs service.
10/22/2024
Victor C. VERIFIED CUSTOMER
CHRISTIAN WAS EXCELLENT!
10/22/2024
Darlene D. VERIFIED CUSTOMER
As always, Tyler provided excellent customer service! He is professional, friendly, knowledgeable, and made me feel like a VIP. Tyler is a true asset to Lexus Escondido.
10/22/2024
Thejaka J. VERIFIED CUSTOMER
Christian met my service requirements and effectively addressed my concerns regarding the braking system. He went above and beyond by assessing the vehicle’s current condition and applying the necessary repairs.
10/21/2024
John E. VERIFIED CUSTOMER
Great service provided.
Thank you!
10/21/2024
Ursula P. VERIFIED CUSTOMER
Appt on Sat 10/12/24 @ 10:00 am (100K service & braking issue) w/Anthony Lee. At 3:01 pm my text = ready today or Mon? Reply = to update Mon 10/14/24. On Mon 10/14/24 @ 11:11 am reply = will let me know when done. No reply so at 5:55 pm my text = status of my car? Reply = short handed & working late but will call. Called @ 5:58 pm w/more service needed ($4,000), to order parts on Tue 10/15/24. Thu 10/17/24 @ 3:30 pm my text = status? Reply = big job, need car till Fri pm or Sat pm. Text Fri 10/18/24 @ 10:05 am w/car’s done. FEEDBACK = BAD communication w/status, multiple answers on when car to be finished, STAFF shortage resulted in VERY BAD service. My car is 19-1/2 yrs old AND we “just” bought a 2024 Lexus GX550 Overtrail Plus from this Escondido dealer 2 months ago. I expect excellent service going forward. Very disappointed.
10/20/2024
Joseph L. VERIFIED CUSTOMER
Everyone was extremely friendly and professional. From the moment I arrived and was helped by Jesse and Gabriella until I picked up my NX. I couldn’t have been happier with the service I received.
10/20/2024
Linda M. VERIFIED CUSTOMER
I travel 90 miles round trip to have my car serviced at Lexus Escondido. There are at least three other Lexus dealers closer to my home, two of which I have used in the past, but none compare to Lexus Escondido. I have always been satisfied with the work they have done. What makes Lexus Escondido stand out is their customer service. Every employee I encounter or observe is polite, friendly, and cheerful, from the person at the check-in desk outside the service area, who gives me a bottle of water, to the service
10/20/2024
Dianne M. VERIFIED CUSTOMER
Waited 25 minutes to pick up my car. Not cool. Jesse did not ask a diagnostic specialist to find out why my entire media system intermittently shuts down. This has happened 3-4x in 2024. I showed Jesse a photo I took of my screen. He seemed not interested.
10/20/2024
Eugene R. VERIFIED CUSTOMER
Excellent service!
10/20/2024
Reynaldo Deleon. VERIFIED CUSTOMER
Great job
10/20/2024
Midori M. VERIFIED CUSTOMER
Tyler is very reliable and professional, that our family is happy to have him as our service representative.