Lexus Escondido Auto Repair Service

Christian was great! He was very customer focused and responsive. Great job. I’ve been taking my car to Lexus Escondido for service almost since it was new, 10 years ago. We absolutely love our RX350. One of the reason for taking it to Lexus is to ensure it’s serviced properly and because of the level of service received that I wouldn’t get going somewhere else. Other than Christian’s service, I have to say I feel that the service I’ve come to expect was off the mark this visit. I reserved a courtesy vehicle and when I dropped off my car and went to get the courtesy vehicle I was told none were available, yet I saw others getting courtesy vehicles. I then spent the next 45 minutes waiting to be picked up and getting my car from the rental agency. Then I was given a Toyota Corolla as a vehicle and told that was the only thing they had. Not really the same type of vehicle I was having serviced. My car came in fairly clean but I asked for a courtesy wash so I could get it vacuumed and the windows cleaned. When I picked up the car and got into the sunlight on the way home, the windows were awful, it looked like someone took a dirty rag and just wiped over them. I contemplated not even writing this but I thought it was better to at least make mgmt aware so you had the opportunity to address these issues with the staff. Thank you. Terry Z

Anthony deserves Kudos for another job well done!!???? He is exceptional!!

Lexus Escondido had my car for 4 days before realizing that I had purchased it at Lexus San Diego & that I needed to take the car to the San Diego location to fulfill my due bill.

Jesse is outstanding!

The best over all ????????

Check in, check out everything went very fast and easy. Thank you

Great job as always

Was totally shocked by my bill… when I was texted the recommended services I was told my vehicle needed, AND saw the new total estimate, I thought that was my total …. NOT the total for just the add ons… the form is VERY confusing and I feel is VERY misleading… I had made it clear to Jesse that I had budget restraints due to other issues and the whole thing was so disappointing

Excellent Service

I need someone to take care of my windshield

Thank you for the great service. Sofia was amazing!

Tyler was exceptional! He worked hard to get a rare part for my 2014 ISC which took about 10 weeks for Denso to send. He hung in there every step of the way and kept me informed throughout. I really appreciated Tyler’s outstanding service!

Sofia was awesome!!!

Christian was very informative in keeping me up to date regarding my vehicle.

My pleasure!

Fantastic service

New battery installed which changed screen near driver’s side?

Excellent care, took my right away even though my appointment was not in the system (my mistake) and updated me about the status of the repairs. Called me immediately when the vehicle was ready and was very helpful.

Maryann was amazing from the beginning of the service all the way up to the end. She definitely took care of me and provided great service. I would highly recommend her to all my friends.

Thank you Sofia for taking the lead for my case. I was assigned to a service representative who was not working the day I arrived. The booking system online needs to be replaced or updated to allow appointments to made without issues. The system also allows appointments to be made during holiday closures.