Christian was super helpful and kept me informed throughout the process of fixing my car.
9/12/2024
Samuel D. VERIFIED CUSTOMER
A big part of buying a vehicle is the purchase experience. I have purchased 20 vehicles in my life (not including motorcycles) and the purchasing experience at Lexus Escondido was by far the best. Everyone one from the manager Ian, to the salesperson, Martin, to the finance guy Misael, to the tech demonstrator Javier was excellent. Thank you for matching an excellent vehicle with an excellent team. I am now a Lexus Escondido buyer for life. Samuel D
9/12/2024
Bahram M. VERIFIED CUSTOMER
Thank you
9/12/2024
Patricia C. VERIFIED CUSTOMER
Christian did a excellent job !
9/12/2024
Douglas G. VERIFIED CUSTOMER
I thought my diagnostic was waived but I understand!
9/12/2024
Tracy Virginia. VERIFIED CUSTOMER
Tyler was very kind, knowledgeable and professional. Everything was done in a timely manor and communication and updates were greatly appreciated. Thank you Tyler and the rest of the staff for the excellent customer service!
9/12/2024
Rose D. VERIFIED CUSTOMER
Initial service representative left for the day and passed our car onto another representative. The second representative did no follow up and I ended up having to find someone to let them know my car was already parked outside. No one contacted me when the car was completed.
9/12/2024
Karen L. VERIFIED CUSTOMER
Mark was excellent but the prices on upselling maintenance are ridiculous.
9/12/2024
Daniel M. VERIFIED CUSTOMER
Marcos and Jose were outstanding and had great communication.
9/11/2024
Helen T. VERIFIED CUSTOMER
Christian was very professional and helpful in helping me with decisions regarding the service needed. He kept me informed on progress and completion.
9/11/2024
Peter H. VERIFIED CUSTOMER
Anthony is always wonderful
9/11/2024
Jennifer H. VERIFIED CUSTOMER
Everything was wonderful except paint touch up. The $95 touch up was very disappointing. Would have rather purchased the $25 bottle of paint. Pictures of previous jobs should be presented to customers when making the decision whether or not to move forward. We were disappointed in the amount it cost and how it looks.
9/11/2024
Mark Williams. VERIFIED CUSTOMER
Excellent service advisor
9/11/2024
Bryan W. VERIFIED CUSTOMER
Good job
9/10/2024
Francine W. VERIFIED CUSTOMER
I am always satisfied with your seevice.
9/10/2024
Jose R. VERIFIED CUSTOMER
N/a
9/10/2024
Stephen Y. VERIFIED CUSTOMER
As always, Tyler was prompt, professional, and efficient. Thank you!
9/10/2024
Betty J. VERIFIED CUSTOMER
A great experience by all.
9/10/2024
Chad B. VERIFIED CUSTOMER
I called in the morning Jose set me up the same day appointment with Christian Burke service advisor that morning. Brought the car in and got my loaner car immediately . While the car in service Christian called and texted the status of my vehicle .He is professional, helpful, knowledgable, fast and efficient. The service provided was excellent. Couldn’t be happier!!!! Great job guys!!!