Repair took one long week, Monday to Monday. No estimate or update on when the part will get there until I called and left a message on Friday. Same day, received a text message saying that the ac compressor came in and will do the paperwork to start repair. On following Monday, received a phone call and it was done. Picked up the car. On Tuesday, I opened the hood and found green oil leak on the chassis and lower engine cover. Traced it and found ieak is coming from the ac compressor side high pressure line to the condenser. Monitored it and on the following day, found that there was more leak.
8/29/2024
Neil A. VERIFIED CUSTOMER
Top-notch and professional
8/29/2024
Gwendolyn F. VERIFIED CUSTOMER
He’s tries hard to please his clients.
8/29/2024
Mario B. VERIFIED CUSTOMER
Tony was great, kept me informed
8/29/2024
Beatriz T. VERIFIED CUSTOMER
Great customer service!
8/28/2024
Janice H. VERIFIED CUSTOMER
He provided great service. I am a little curious, out of all the people I interacted with, why only one employee is singled out.
8/28/2024
Robin C. VERIFIED CUSTOMER
Excellent service
8/28/2024
Randall P. VERIFIED CUSTOMER
Jesse was awesome! He kept me update at all times and got me in same day.
8/28/2024
Cassandra B. VERIFIED CUSTOMER
I’m happy with the service I received and the quality of the work. Mr. Lee is a very good person who knows his job and always keeps me updated with the progress of my car.
8/28/2024
Isabelle Cancellere. VERIFIED CUSTOMER
Tony was awesome. I really appreciated him negotiating with the insurance company. He is smart and courteous! Such a good representative for Lexus
8/28/2024
Naheed A. VERIFIED CUSTOMER
He is truly amazing professional.
I appreciate his service. He is wonderful handling my requests and truly professional. Lexus of Escandido is very fortunate to have him.
Thank you so much Christian for everything. It was my first time to visit Lexus of Escondido and you are amazing.
In addition, the guy that worked on the r detail of my Lexus GS did a fantastic job. Please extend my thanks to him as well.
Amazing experience overall and thank you for your service.
Nayo Ahmadi
8/28/2024
Jane K. VERIFIED CUSTOMER
Efficient service.
8/28/2024
Keven L. VERIFIED CUSTOMER
Great service.
8/27/2024
Mercedes T. VERIFIED CUSTOMER
Tony was professional and was a really nice guy
8/27/2024
Ganesan N. VERIFIED CUSTOMER
I went to get my 2024 Lexus NX serviced for the second time, and I was well received when I brought my car in with my suggestions. When I got my car back later, it said the service was finished. However, I saw that the car window class had not been completely cleaned, and that they had neglected to place the key I had instructed them to put in the leather case. It also occurred to me that my Lexus emergency vanished. After confirming with me a few times that I had brought the key or not, the service representative later made one for me. They wouldn't have finished all the work required for the second service, either. It took me an extra thirty minutes to resolve their problems. My experience was not nice overall, and I hope they work to make these better in the future.
8/27/2024
John C. VERIFIED CUSTOMER
All went well
8/27/2024
Laurence F. VERIFIED CUSTOMER
Prompt courtesy service. Very helpful. I’ve had him as my service advisor previously. Excellent
8/27/2024
Christy C. VERIFIED CUSTOMER
Christian is awesome and excellent with customer service and satisfaction. Thank you!
8/27/2024
David O. VERIFIED CUSTOMER
Service was great. The more electronics put on these cars are making things worse not better.
8/27/2024
Erica D. VERIFIED CUSTOMER
I was extremely happy with the service I received from your service department. My car was done on time and I was very happy with it all and I got my car washed.!