Lexus Escondido Auto Repair Service

Tyler Payne provided outstanding service and I have no issues with him or the work done on my vehicle. The issue I had was that when I called to schedule my vehicle appointment I was asked if I required a rental vehicle which I did, so I said yes. Upon arrival to my appointment I was told no rental cars were available. I had to wait about 45 minutes before being taken to Enterprise by Lexus staff where I then had to wait another 45 plus minutes to get a rental because Enterprise was short staffed that day. It’s ridiculous for a customer to have to wait over 1.5 hours to get a loaner when I scheduled an appointment ahead of time. This is unacceptable and needs to be addressed by this dealership ASAP.

He assist me well with my complain.

Chow was very responsive and helpful. A delight to work with.

I liked the pre service video that was sent. I would have also liked a completed video to see the difference. Other than that, the communication was good and I can tell the difference on how well my car runs. Thank you!

Outstanding service… Again!

Job well done, Thank You.

Maryann Jamamillo was excellent, the service department was speedy and excellent. The process of having to get a loaner car from Enterprise was TERRIBLE!! The uncomfortable, time consuming ride to Enterterprise, the dirty, smelly vehicle was awful, and the Enterprise employees seemed lost in the process. If this is your new procedure, I’m going to have to take my business to Carlsbad.

Chow was great, he gets 5 stars! The wash and vacuum of the interior of my vehicle was not great. It did not looked vacuumed. The loaner vehicle situation did not help either.

Thank you for communicating clearly, being timely, and giving me exceptional attentive service. I appreciated the time saving measures during pick up!

Service experience was extremely fast and convenient

Unfortunately, the service was not as I experienced previously with your dealership. Brought my car in for a scheduled service at 7:30 and requested a loaner car when I scheduled the appointment I was checked in properly and greeted by a very helpful person and directed to the waiting room. I waited for 35 minutes to talk to a service advisor. At that point in time, I approached an advisor and asked for help as I couldn’t wait any longer. He helped check in my vehicle and I went to the front desk to pick up the loaner car. I was told they were out of cars. And didn’t have a ride for me. I had to have somebody from my office come and pick me up. At approximately 1 o’clock, I texted the service advisor and asked for an update. I did not receive a response. At 2 o’clock I called for an update. I was told my vehicle hadn’t been looked at. And likely wouldn’t looked at on Friday, which is the day I brought it in. And likely would not be completed until Monday. Considering I brought this on Friday and couldn’t wait till Monday. I therefore picked up my car and took it home. I was not issued a ticket at the dealership when I retrieve the vehicle. Hopefully the information is on a record as this problem may occur down the road and would like to have any repairs covered under warranty, As the issue was intermittent I have not had it repaired yet. I’m still considering next steps. Thank you apologize for the formatting possibly in this text as I cannot review what I’ve previously written due to the formatting of this program. Thank you again, Michael.

Excellent service Maryann was very professional and helpful.

It took 35 minutes to see a service rep and I showed up 10 minutes for my appointment Why does it take so long to see someone. Not the first time this has happened.

Thank you for service my lexus I’m highly recommend your business

It was a pleasure working with you!

Happy customer????

Chows awesome! -Tony

Anthony was very thorough and explained the process. It was a very stressful mishap and Anthony’s professionalism and empathy was very appreciated. Great customer service !

I was completely satisfied with my service rider, but the loner car service was bad! There were no lexus loner cars available and I was only told that after waiting over 15 minutes and going to ask about when my loner would be ready.

I received service as expected, very pleased.