I liked that I wasn’t pushed into something I don’t need
8/15/2024
Michael Moises. VERIFIED CUSTOMER
Our advisor failed to notify us regarding a very important safety recall and stop sell of our tx550h. By luck a salesman mentioned it to us. All other aspects of the service were great. Better training is needed in this area.
8/15/2024
Susanna D. VERIFIED CUSTOMER
Tyler is the best, kind, professional, knowledgeable, trustworthy. A real asset to your company
8/15/2024
Lisa Rose. VERIFIED CUSTOMER
I really dislike having to sit with a service advisor when coming in for just an oil change. I don’t like how long it takes. The upselling. The paperwork. For some reason, I wasn’t able to schedule just an oil change on your website. That was not an option. The whole process is very time-consuming. I have an old car. I just want to get in and out. I’m not going to pay top dollar for services for a car this old.
8/15/2024
Alison Y. VERIFIED CUSTOMER
Thanks Anthony for always a great customer experience.
8/15/2024
Tony W. VERIFIED CUSTOMER
Tyler is COMPLETELY AMAZING, and he and his great service and knowledge are the reason I drive almost 200 miles round trip to bring my vehicle to Lexus of Escondido for service. Thanks to Tyler and the whole team, I appreciate you all!
8/14/2024
Donald B. VERIFIED CUSTOMER
Tony provided friendly and professional customer service. Thank you
8/14/2024
Matthew H. VERIFIED CUSTOMER
Thank you.
8/14/2024
Susan K. VERIFIED CUSTOMER
Tyler is the best, thank you so much!
8/14/2024
Attila V. VERIFIED CUSTOMER
Anthony and the entire team at Lexus Escondido is amazing!
8/14/2024
Abdul Rahimi. VERIFIED CUSTOMER
Yes
8/14/2024
Lopez, Ismael. VERIFIED CUSTOMER
No problem. Will complete the survey when received.
8/14/2024
Serge C. VERIFIED CUSTOMER
I’m extremely satisfied with the Escondido Lexus team, but I felt that me being without the car for a few weeks and running back-and-forth to troubleshoot this problem. Lexus HQ should at least replace my oil for free Not the at dealer Lexus but HQ.
Christian Burke was excellent on communicating with me and following up
8/14/2024
Alison Mary. VERIFIED CUSTOMER
Very considerate and helpful!
8/14/2024
Carmen D. VERIFIED CUSTOMER
My appointment was for 10 and picked up my vehicle after 1:00. It was an oil change. I did have a loaner car but I feel as if it was a little too much waiting. Overall, it all went well.
Thank you
8/14/2024
Paul H. VERIFIED CUSTOMER
Tyler made a difference and look forward to having him mange our service in the future.
8/13/2024
Ronald B. VERIFIED CUSTOMER
GREAT
8/13/2024
Michael P. VERIFIED CUSTOMER
Chris is a pleasure to work woth
8/13/2024
Andrew F. VERIFIED CUSTOMER
Tony was great and helped me find my phone when I misplaced it in my car. He is a great communicator.