Lexus Escondido Auto Repair Service

Tyler and the other service members(sorry forgot names)did a very nice job and answered all my questions

The service was outstanding

I was completely satisfied with Anthony. I sometimes think sometimes think the technicians make recommendations for expensive services I don’t always need. But there has been no pressure to do anything I don’t want.

Anthony is always a pleasure to work with!

Extremely helpful and made everything easy

The customer service provided by Tony is always above and beyond. He is super personable, very accommodating, and always putting his customers first. I appreciate the lengths he goes to explain everything in detail for me and always providing his best at all times. Thank you Tony.

Fred Yakou was amazing! He made it all happen and I am happy with my new Lexus!

Christian was very polite, attentive and explained very well the services my car will received. All service personnel were very efficient.

Really great communication on status; we had an unexpected part that had to be ordered and Christian made sure I was in the loop and worked with my schedule to have my car back to me when I needed it. Thank you!

Nice team

Please don't call me.

Tony was a great service advisor. Good communication and timely.

David Mayer made the transition nice and painless. David is an excellent and professional salesman. David stayed on top of our communication before during and even after our purchase. Thanks David!

Very responsible

Great service by Tyler Payne. Very helpful in my decision making.

This was a challenging appointment. If you look at my appointment history we have been using you for years. The appointment checkin at 7:00 AM was good with Tyler and zero issues there. Tyler indicated that it was a routine appointment and likely would be done in a few hours. In the past, with a loaner, it would be a text message around 1 or 2 that the vehicle would be ready. If there was anything found, usually the would result in a text or call around 10 or so. On this appointment, no communication so was assuming the all done text would come through. I texted at 1:30 and then 20 minutes later instead of communication that my vehicle was ready, an Inspection report comes through and there were a number of items highlighted. With it being 2:00 in the afternoon IF I authorized the work, it would not have been done by the end of the day. I make 7:00 AM appointments because I have dogs and they are not allowed in the loaners so I need to have the work done by that day unless I know the work is more involved and then I figure it out. If that inspection report would have come through at 10:00 AM, the work I would have authorized would have likely been completed by end of the day. It felt absurd to me that I drop a vehicle off at 7:00 AM and the first indication of needed work does not come through until 2:00 PM (when quoted a few hours for completion of all work) It felt like if I did not text for an update, not sure I even would have heard then. My perception is the inspection was actually completed earlier and somehow the communication fell through the cracks. Needless to say I did not get the work completed I would have authorized and will have to wait for the next appointment or schedule a separate appointment.

Tyler is always so helpful & always makes time to assist me getting my vehicle in for repairs & maintenance! He is GREAT!!

Everything was great!

Great services. Thanks!

Tyler has outstanding customer service and is an integral part of your service team.