My car unexpectedly had to be brought in for service. Tom kept me informed of the progress daily and had a loaner car available for me.
All of this over the long Thanksgiving holiday weekend. My daughter, who has been visiting me at the same time, had her check engine light go on. She has a brand new (less than 4500miles)Kia hybrid suv and her experience has been the exact opposite of mine with the Kia dealership, that is just down the street from Lexus. She is still waiting for her car to be fixed. Has had only one phone call in four days and was denied a loaner car. We have been taken care of by Lexus and have had our time together measurably improved because of Lexus!
Merci’,
Cindy O
11/28/2023
Jung A. VERIFIED CUSTOMER
Kim is both knowledgeable &polite
11/28/2023
Nancy D. VERIFIED CUSTOMER
Tom was very professional yet friendly. He kept me apprised of my car status throughout. I’ll definitely ask for Tom next time I need my vehicle serviced. Thank you!!
11/28/2023
David B. VERIFIED CUSTOMER
I really appreciate Tom’s work in staying on top of the progress of the service and staying in touch along the way.
Perfect and thoughtful service
11/28/2023
James G. VERIFIED CUSTOMER
Great service by Kimberly. We appreciate her and the Lexus team. We are thankful Kimberly was able to get us our second key!
11/27/2023
Liane O. VERIFIED CUSTOMER
Tom Morrell kept me up-to-date and informed throughout the days of service to my vehicle. I was given a wonderful car to drive during the time my car was in service and I couldn't be happier with Lexus. When the time comes for a newer model...I am a believer in keeping cars for a long time, there's no doubt that I will be interested in trading in my car for another Lexus.
11/26/2023
Christine T. VERIFIED CUSTOMER
Bernado was great. The problem was before him. We had scheduled a 2 PM appointment with Blanca about three or four weeks ago. I called to confirm on Wednesday 11/22 and then Friday 11/24 we showed up for our appointment. She apparently didn’t leave any instructions to anyone and wasn’t working that day. The personnel working at the time helped us, but it delayed us because Blanca dropped the ball.
11/26/2023
Gregory J. VERIFIED CUSTOMER
Tom did a great job getting my car serviced and detailed . He was prompt with updates and the car was done when he said
11/26/2023
Elaine B. VERIFIED CUSTOMER
Thomas Morrell did a great job helping me with my car service appointment
Definitely a job well done
11/26/2023
Lemuel L. VERIFIED CUSTOMER
Outstanding!
11/26/2023
Ali I. VERIFIED CUSTOMER
I would like to thank Thomas for his gentle care and support. I have had great experience with him for my recent visit.
11/26/2023
Gary L. VERIFIED CUSTOMER
Great Service
11/25/2023
Carla B. VERIFIED CUSTOMER
She was outstanding. The whole process was non stressful and each employee I dealt with was great.
Thank you!
11/25/2023
Jennifer L. VERIFIED CUSTOMER
Satisfied, yes. "Completely," not so much. Since January, I've driven all of 2000 miles. I brought the car in for an oil change and to report that things that I had brought the car in for in January and allegedly had repaired, re-occurred. What I got was laundry list of high ticket repairs to the car to the tune of over $9k. This all appeared suspect considering that I'd just been contacted by Lexus Carlsbad stating they are low on pre-owned vehicles and soliciting me to bring my car in and staying a KBB worth of $3870. Perhaps this is how you get existing customers to buy new cars. Very disappointing.
11/25/2023
John F. VERIFIED CUSTOMER
Will be glad to respond .
11/25/2023
Elaine K. VERIFIED CUSTOMER
Thomas is a great service mgr. Communicated at all times to let me know I w status of my car. Best service adviser I have had in Carlsbad!
11/23/2023
Brianne P. VERIFIED CUSTOMER
I’m very happy with Bernado Dewes once I was assigned to him. However, I wasn’t happy that I had an appointment but still have to wait for 35 mins after I spoke up to management before I got help.
Hopefully won’t happened again next time.
11/23/2023
Norman J. VERIFIED CUSTOMER
Excellent service! Very prompt too.
11/22/2023
Marlene L. VERIFIED CUSTOMER
My service manager Bernardo was exceptional! He is very professional, thoughtful and honest. You are very fortunate to have him as one of your team members.