Very professional. Delivered excellent service within timeframe promised
11/22/2023
Steve A. VERIFIED CUSTOMER
Excellent job boys!
11/22/2023
Scott M. VERIFIED CUSTOMER
Thank you
11/22/2023
Cathleen C. VERIFIED CUSTOMER
Thanks Ryan! Excellent service, as always-
11/22/2023
Jim S. VERIFIED CUSTOMER
Less than satisfied when original service request was to replace both rear tires required me to come back for car pickup and for me to discover tire pressure sensor system display was not working . Hence had to retire to dealer to get another loaner and leave car again. Resulting in 1 hr wasted that day. Then, next day I returned to pickup, and yes tire sensors reported proper tire pressures. But the”CK ENGINE” light was now on. Hence, resulting from a defective cell in the battery. Seems quite unusual after just replacing the battery only 1 month ago. So it would appear your QC procedures failed twice on the same service record resulting in a strong lack of confidence in your “check -n-balance” to ensure all was fixed beyond customer expectations which I’ve had that type of service since my 1st Lexus (1998 LS 300) & 4 other Lexus models I’ve owned since then. Sorry but just stating the facts and unexpected results wasting significant time not being fixed right the 1st time. Jim S
Very easy to work with
Answers all my questions
I trust her advise
11/20/2023
Nadine P. VERIFIED CUSTOMER
Mr. Morrell was extremely professional, attentive and helpful. My husband bought my car in for service and he was extremely impressed with Mr. Morrell. He deserves 5/5 stars. Thank you again.
11/19/2023
Carmen P. VERIFIED CUSTOMER
Kim was very courteous and helpful as always
11/19/2023
Laura T. VERIFIED CUSTOMER
Thank you!
11/19/2023
Michael G. VERIFIED CUSTOMER
I left my vehicle on Wednesday for a simple oil change and tires rotation and didn’t get it back until Friday. Seems like a long time to get some simple work done.
11/19/2023
Larry G. VERIFIED CUSTOMER
Blanca is very professional. She explained in great detail what our service would encompass. We wish her a Happy Thanksgiving and a Happy Holiday Season.
Blanca is a real asset to Lexus Carlsbad.
Carol and Larry G
11/19/2023
Tatiana Z. VERIFIED CUSTOMER
Great service
11/19/2023
Gregory B. VERIFIED CUSTOMER
Requested to change the batteries in the remotes which was not preformed.
Picked up the vehicle in the morning and it was completely covered with the dew an it ruined the wash.
11/18/2023
Diane S. VERIFIED CUSTOMER
Friendly and knowledgeable
11/18/2023
Ralph R. VERIFIED CUSTOMER
Great service. Even better are the service re[s that that make the service great.