Kimberly Porter is one the most incredible human beings I’ve ever met. She consistently greets you with empathy, kindness, and compassion. She listens with a calm, respectful, and professional presence that makes you feel that no matter the question or issue you have — everything is going to be okay.
11/15/2023
Thomas Pc. VERIFIED CUSTOMER
Kim’s awesome!!
11/15/2023
Am N. VERIFIED CUSTOMER
Na
11/14/2023
Karen B. VERIFIED CUSTOMER
Kim is excellent, experienced and personable. Made my service visit so easy and stress-free. Return customer for sure; I will brag that everything went so well.
11/14/2023
Gregory W. VERIFIED CUSTOMER
Great service.
11/14/2023
Ayoub J. VERIFIED CUSTOMER
He is great guy and he gave me great service
11/14/2023
Marissa Z. VERIFIED CUSTOMER
We always receive great service at Lexus Carlsbad. Thank you!
11/14/2023
Leah J. VERIFIED CUSTOMER
Alexander was great !
The time was not changed with daylight savings time the 1st time I picked up car after maintenance , and I called and he said he would fix it right then before I got there, and make sure it was changed
There were issues with car at pick up though ( not Alex fault )
I had added on an interior detail with my 5000 mile maintenance , but when I picked up there were several spots missed.
I kept the loaner & they sent it back to be detailed .
The manager was going to ask the staff to put on front & back license plates and I handed them over , but they were not on the car at pick up.
For some reason the mirrors would close when I locked the car before & they dont do that anymore .
On a different note , I have tried to schedule an appointment with the tech guy , but his hrs seem limited.. he is only available during work hrs when everyone else is working & not available for appointments when customers need to schedule . Hopefully I be able to meet with him someday
11/14/2023
Michael V. VERIFIED CUSTOMER
I remember when the lounge felt high end. Someone behind the counter to serve you, no employees coming in to use the coffee machine, a quality customer experience. Also, had to ask cashier for my car twice. Blanca was great.
11/14/2023
Joe N. VERIFIED CUSTOMER
Bernardo was fantastic service advisor. I have never had a preferred advisor. Until now I'll will request him to help me from now on.
11/14/2023
Ellis D. VERIFIED CUSTOMER
Ryan was terrific. Patient, kind and knowledgeable.
11/14/2023
Sarah L. VERIFIED CUSTOMER
Great customer service. Thank you
11/14/2023
Rochelle S. VERIFIED CUSTOMER
She’s very accommodating and knowledgeable. Always had a great customer service experienced with her. Keep it up Kim!!! You’re awesome!
11/13/2023
Dori V. VERIFIED CUSTOMER
Ryan was thorough, careful and straightforward. The best interaction I've ever experienced with 30 years of being a Lexus owner.
11/12/2023
John R. VERIFIED CUSTOMER
Good job ... as always
11/12/2023
Patrick F. VERIFIED CUSTOMER
Great Service!
11/12/2023
Do Hoon. VERIFIED CUSTOMER
Kimberly could not have been more helpful. We love the service at Lexus Carlsbad. Thank you!
11/12/2023
Nadia C. VERIFIED CUSTOMER
Ryan has been a pleasure to work with. He’s very professional and courteous. He talks in a calm manner and easily explains the answers to my questions. Give this guy a six pack for his day off;))
11/11/2023
Susie S. VERIFIED CUSTOMER
We were pleased with Ashley the service manager
and her thoughtful decision making for our car