The wait time was completely excessive. I had a 10:00 appointment and my car wasn’t checked in until almost 11. Then had a two hour wait only to find they needed more time for additional service issues. Had to get a loaner car which meant another trip to pick up my car the next day. Exhausting and expensive!
11/8/2023
Maria Josefina. VERIFIED CUSTOMER
Service started out terribly when the Service Agent Alex was nowhere to be found in the building for a 9:30 appointment with me. After 23 minutes of waiting, Thomas volunteered to accommodate me. I am deeply grateful that Thomas came to my rescue. Thomas was very accommodating & understood the problem with my car. Thomas’ kindness is genuine.
11/8/2023
Kathleen S. VERIFIED CUSTOMER
She is the best!
11/8/2023
Kimberly N. VERIFIED CUSTOMER
Ryan was amazing at keeping me updated about my vehicle at every step. That was very much appreciated and kept me at ease that I was in great hands!
11/8/2023
Anne Z. VERIFIED CUSTOMER
The BEST..................
11/7/2023
Jim C. VERIFIED CUSTOMER
Kimberly was very nice and very professional. I really appreciate her explaining everything to me very clearly. Big thanks.
11/7/2023
Jean S. VERIFIED CUSTOMER
I think that they worked on my vehicle carefully, confidently. I always love the area inside. It's impressive with the snacks, it's presentable, clean and neat, smells good. Thank you! I hope it's always be like that.
11/6/2023
David O. VERIFIED CUSTOMER
lots of holes in customer service. asked for ia electric car. it was a hybrid loaner
told car would be ready thursday. never heard if it was. friday i asked and it was already ready
price was 25% above local garage. ryan got price match but was that necessary
11/5/2023
Kunal R. VERIFIED CUSTOMER
Tire pressure very uneven. Dirty wash not premium. Escondido does superior service
11/5/2023
Robert D. VERIFIED CUSTOMER
Bernardo and Team were great! Keep up good work.
11/5/2023
Rosemary L. VERIFIED CUSTOMER
Thank you Chris for the great service!
11/4/2023
Bonnie P. VERIFIED CUSTOMER
We were quoted an enormous amount of money $ 13,000 to fix an oil leak on a 2017 Lexus !!! With 64,000 mileage. Obviously it’s a faulty part !
11/4/2023
Craig G. VERIFIED CUSTOMER
Bernardo is an outstanding service representative. He discusses in great detail the importance of each recommended repair giving the customer confidence in the recommendations.
11/4/2023
Kendall D. VERIFIED CUSTOMER
Ryan has helped me many times when I bring my car in for service. He’s fantastic. Always helpful, responsive, professional, and friendly! Thanks, Ryan.
11/4/2023
Sandra J. VERIFIED CUSTOMER
Good job!
11/4/2023
Chris C. VERIFIED CUSTOMER
Ryan is literally the reason I drive 40 minutes from downtown to get my car serviced in Carlsbad. A true professional, communicative, honest, and down to earth. Thank you Ryan.
11/4/2023
Norene Z. VERIFIED CUSTOMER
Fantastic service and great repair work!!! I will totally back and Tim was really helpful! The shuttle service was great! Thank you! Norene Z