Kim Porter the service advisor did an amazing job keeping me posted with my vehicle service we really appreciate her time and knowledge and very respectful and kind pl Employee she’s one of the best
9/27/2024
Beatrice C. VERIFIED CUSTOMER
Excellent service, good communication, clean and comfortable waiting area. Thank you to the entire team.
9/26/2024
Robin G. VERIFIED CUSTOMER
Excellent job. Very helpful
9/26/2024
Robert B. VERIFIED CUSTOMER
Excellent
9/26/2024
Mary M. VERIFIED CUSTOMER
I am very happy with the professional and considerate service that I received from Ms. Porter.
9/26/2024
Mary B. VERIFIED CUSTOMER
Customer service gets an A+
9/26/2024
Sallie P. VERIFIED CUSTOMER
I can always trust Lexus of Carlsbad to provide the highest quality of service. After the thorough service my car received today, I’m confident my car will be trouble free for a long time.
9/26/2024
Randy And. VERIFIED CUSTOMER
Kept in the loop and Bernardo was good about keeping our costs down .
We will be back for future service and possibly new car purchase next year ? Randy & Kathy
PS: also very good at explaining issues with vehicle .
9/26/2024
Grace T. VERIFIED CUSTOMER
Bernardo is super …. It is very special to work w a person you can completely trust… and he’s a really nice & enjoyable young man
9/26/2024
Kelly H. VERIFIED CUSTOMER
Chris was great!!
9/26/2024
Gary D. VERIFIED CUSTOMER
Very happy, got my car back early.
9/26/2024
Mark H. VERIFIED CUSTOMER
Rene in parts gave excellent service as well as Julian your tech expert and Christopher. Thanks to the team.
9/26/2024
Kim H. VERIFIED CUSTOMER
I’m sure the service was fine. And everything was completed that was on the list. However, I was sorely disappointed in the “Car Wash“ that I was told I would receive. The windshield still had marks on it from when I used my windshield wipers to clean it a couple of days ago. The inside floor, in front of the backseat, had dirt as if someone’s boot was dirty and stepped in the middle of the floor. The trunk still had particles of debris that was in there prior to my bringing this to be serviced. The windows were not washed. The dust on the dash remains as it was when I brought it in. I would not advertise that “as long as we own a Lexis”, free car washes are given. I take very good care of my vehicles and I will now pay to have it detailed, as I usually do. I thought that was a nice perk until it really wasn’t. Thank you for taking my notes into consideration. I do hope the employees who wash your vehicles do a better job for others than they did for me.
9/25/2024
Rob J. VERIFIED CUSTOMER
Chris was attentive and took care of my concerns. I would also like to commend Ashley for her work as well
9/25/2024
Ronaldo E. VERIFIED CUSTOMER
As usual, Bernardo rocks!
9/25/2024
Sheila N. VERIFIED CUSTOMER
Yes. Very pleased with Rachel and Juan who was the driven. A very special man. So nice. A pleasure
9/25/2024
Veronica R. VERIFIED CUSTOMER
It's unfortunate that I just purchased the car and had to take it in for service.
9/25/2024
Andrew A. VERIFIED CUSTOMER
Alex is extremely professional and a pleasure to do business with.
9/25/2024
John W. VERIFIED CUSTOMER
New window not available. Several months away. Loaner car was hard to get in and out of.