Great customer service and my car was completed in a timely manner . Thank you .
9/8/2023
Gary B. VERIFIED CUSTOMER
Ryan was awesome. Will be calling on him every time we return. Thank you Ryan, we appreciate you!!
9/8/2023
Cheri O. VERIFIED CUSTOMER
Thank you to the service team for your care and Lexus associates Bernardo and Alex for keeping us updated
9/8/2023
Chamonix M. VERIFIED CUSTOMER
Chris is always awesome! Thank u for a great, easy and efficient service!
9/8/2023
Amanda S. VERIFIED CUSTOMER
I was told that this service (the initial 5,000 mile service on a 2023 vehicle) would take a maximum of 1.5 hours. I received my vehicle after 2.5 hours and asking multiple times if the vehicle was done. This made me late to another appointment, and caused me to have to reschedule two other appointments. In addition to this, when the vehicle did get pulled up for me to get in, the floor mat (which locks in place and was very dirty) had not even been shaken out and thrown on top of my back seat. And on a hot day, the heat was blasting on high when I got in. This was hands down the worst experience and although the service was "complimentary" it ended up costing me a lot of money in missed appointments and work commitments.
9/8/2023
Eley Wong. VERIFIED CUSTOMER
Bernardo needs to respond to customer text. He never responds to text! He needs to leave detail notes as to why the car isn't done servicing for the service receptionist to inform customers for the days he is not present.
9/8/2023
Jung A. VERIFIED CUSTOMER
Excellent service from Kim
9/8/2023
Sandra S. VERIFIED CUSTOMER
She went the extra mile to help me.
I hope to see her the next time I am in for service.
9/7/2023
Denis F. VERIFIED CUSTOMER
Your service was beyond exceptional and I thank you for the excellent work and very fairly priced.
Dennis Fredrickson
9/7/2023
Bobbie K. VERIFIED CUSTOMER
Rick Torres and his team were exceptionally helpful in diagnosing my vehicle’s problems and helping me fix it in a timely manner. Everyone was courteous, helpful, and very knowledgeable. They kept me informed about my vehicle’s repairs, and alerted me to future issues I will need to address. They all provided excellent customer service and got my car back up and running again!
Soo thankful for all of their assistance! I will definitely be a future customer and I will highly recommend your service department to my friends and family. I really value an honest appraisal, and the timely repairs that got my car back on the street and working better than ever.
Thank you!!
9/7/2023
Janette L. VERIFIED CUSTOMER
Blanca was very pleasant and helpful in answering my questions. Look forward in working with her again ??
9/7/2023
Diane C. VERIFIED CUSTOMER
Kim was extremely friendly and helpful.
9/6/2023
Corey B. VERIFIED CUSTOMER
Adam in service goes above and beyond every time.
9/6/2023
Aram J. VERIFIED CUSTOMER
Blanca was terrific. I really appreciated her impeccable service and attention to detail. Great experience overall.
9/6/2023
Aletha R. VERIFIED CUSTOMER
Bernardo was excellent at keeping me informed the entire time and very thorough in his explanations!
9/6/2023
Gene M. VERIFIED CUSTOMER
Bernardo was awesome, after it taking 45 mins to get through. I will always deal with him only.
9/6/2023
Hugo O. VERIFIED CUSTOMER
Rían is efficient has great follow through and was through with the information that I needed.
9/6/2023
Roberta S. VERIFIED CUSTOMER
Ryan is an extraordinary representative for your company
9/6/2023
Andria R. VERIFIED CUSTOMER
Outstanding customer service! Bernardo made my experience today with Lexus very easy! He is very friendly and efficient. He kept me informed as to what was being done to my car. He also went over a few maintenance things I would soon be needing to do. Overall I am very pleased with the service he provided and would say he is an asset to Lexus! Thank you Bernardo.