Chris is polite and friendly. Knowledgeable and efficient. Thank you
9/24/2024
Charles K. VERIFIED CUSTOMER
Rachel was great. Very friendly and helpful.
9/24/2024
Keith K. VERIFIED CUSTOMER
She is busy but took care of me. Thanks
9/24/2024
Erika R. VERIFIED CUSTOMER
Rachel was optimistic and communicative. when she said she would call and update she did! she went the extra step to call out a diagnostician because my problem was so odd, I am grateful for this. she was cheerful but kind and sincere, a though blend to manage. I would be delighted for her to be my service coordinator-representative next time too!
9/22/2024
Venny B. VERIFIED CUSTOMER
Mr. Dewes provided excellent customer service! He was very cordial, efficient, and had me leaving the service department confident that my vehicle was in good hands.
9/22/2024
Brent R. VERIFIED CUSTOMER
All good
9/21/2024
Ashley D. VERIFIED CUSTOMER
LC service is the best!
9/21/2024
Rany Q. VERIFIED CUSTOMER
Great service will visit again
9/21/2024
Ehsan M. VERIFIED CUSTOMER
I am very thankful and appreciate , specially thanks to Ms.Ashley
9/20/2024
Jennifer P. VERIFIED CUSTOMER
Rachel was very efficient. It was a pleasure to work with a woman after all these years. Thank you.
9/20/2024
Shirley R. VERIFIED CUSTOMER
Kimberly did a good job helping me with taking good care of my car, so I can have it for a long time! I really like my Lexus 350 ES! And with your help I want to take good care of it. The wash job afterwards was just terrific!
9/20/2024
Karen R. VERIFIED CUSTOMER
Very nice staff in Rachel (in fact, I’m making her a car jokes pillow)
9/20/2024
Asuncion D. VERIFIED CUSTOMER
Staff very professional. I got the VIP service. Waiting are is good except that we don’t have control with the television. Other than that I’m very satisfied even I have to wait for my service per my own preference I did not feel bored.
9/20/2024
Stuart S. VERIFIED CUSTOMER
Chris was awesome.
9/20/2024
Thomas M. VERIFIED CUSTOMER
Beautiful job! Rachel kept all on the highest quality. Very, friendly, efficient, really cares about her customers. Detail oriented. Outgoing, very enthusiastic! 100% satisfaction! Many thanks!
9/19/2024
Araceli F. VERIFIED CUSTOMER
Thomas is the one helping me for the last 3 maintenance on my car. He is extremely professional.
9/19/2024
Linda J. VERIFIED CUSTOMER
He was great! Very professional.
9/19/2024
Bonny S. VERIFIED CUSTOMER
Rachel was the most professional Lexus Representative I had the pleasure to work with this week.
Lexus should have her be the spokes person for Lexus Service!!
I will always hope that she will be my representative for all my future service needs!
9/19/2024
Maureen H. VERIFIED CUSTOMER
Thank you too.
9/19/2024
Henry D. VERIFIED CUSTOMER
The service Was great Ashley is awesome, but I just feel that the service team that works on the cars does not pay attention to the vehicles. The reason I say that is because when I was leaving after I picked up my car, there was a gentleman complaining to Ashley that his car got scratched while being serviced, Hopefully this is something I don’t have to deal with in the future so it’s my belief that the Lexus Carlsbad service department is way over booked with vehicles and clients. They need to cut it off at a certain point and take care of the vehicles that they have so that vehicles don’t get damaged in the future because these are expensive vehicles And customers shouldn’t have to worry about their car getting scratched, but other than that, Ashley was a great representative of Lexus