Christopher was very helpful and thorough. I appreciated his follow up. Thank You.
8/17/2023
Daniel M. VERIFIED CUSTOMER
Thank you. You guys are great
8/17/2023
Dana P. VERIFIED CUSTOMER
Thank you Kim for your excellent service and professionalism today!!
I was very pleased with the service and the polite staff.
I also appreciated the awesome car wash!! ????
8/17/2023
Candace L. VERIFIED CUSTOMER
Completely satisfied
8/17/2023
Allison M. VERIFIED CUSTOMER
Tom was patient and helpful. He is an excellent service manager.
8/17/2023
Henry A. VERIFIED CUSTOMER
Bernardo did an excellent job. This was my first service visit with Lexus and Bernardo did a great job of explaining the process and the items addressed during the service. - Julien, the technology advisor, also did an excellent job addressing my questions and he helped me pair a new phone to my car.
8/16/2023
Kenneth A. VERIFIED CUSTOMER
Thanks for the professional service...as always. KA
8/16/2023
Kathleen D. VERIFIED CUSTOMER
Thank you Tom for your excellent professional service.
8/16/2023
Cindi G. VERIFIED CUSTOMER
Tom’s service was courteous and helpful. He explained exactly what was happening while my car was there and what it needed and why.
8/16/2023
Debora M. VERIFIED CUSTOMER
I really appreciated how the woman who was in charge of the loaner area quickly got me a loaner vehicle. I was a nervous wreck because of being late for wirk but she was patient and kind and FAST!
8/16/2023
Kevin J. VERIFIED CUSTOMER
Thank you!
8/16/2023
Cheryl K. VERIFIED CUSTOMER
Always a great experience with Bernardo and other staff. Thank you.
8/16/2023
Yolanda A. VERIFIED CUSTOMER
Thank you for the excellent service.
8/16/2023
Roland A. VERIFIED CUSTOMER
I scheduled my appointment through the Lexus Carlsbad service website. I selected the 20K service that cost $243. I came in to the dealership yesterday, 14AUG2023, and spoke with the service advisor Chris about the 20K service, the initial total he gave me was $380.
I asked for what was added to the 20K service and Chris immediately responded with “I have not seen a Lexus service that LOW” ,”GX uses more oil” and “the price on the website must be wrong”.
I had to pull up my phone to show him the $243 from the Lexus Carlsbad service site and to prove that I am not making the price up.
Chris acknowledged and updated the statement of work to honor the price as listed on the website.
Are the listed price on Lexus Carlsbad Service wrong and misleading? Is the 20K service $243 or $380?
Kudos to Chris to honoring the listed price of $243 instead of $380.
This is the second time that Lexus Carlsbad failed me. The first time was when you misplaced my keys after the service. I sat in the waiting room for hours and missed my afternoon appointment.
8/16/2023
Rachel K. VERIFIED CUSTOMER
Tom was friendly and professional and a great communicator. Top notch service!
8/16/2023
Danilo C. VERIFIED CUSTOMER
Mr Dewes was very nice to us. He explained everything what’s going to be done to our suv. The car was done on time as promise.Good job!????
8/15/2023
Diana V. VERIFIED CUSTOMER
Thank you
8/15/2023
Kadek R. VERIFIED CUSTOMER
Excellent service
8/15/2023
Susan B. VERIFIED CUSTOMER
Like Chris for a service manager have had positive experiences with him in the past. I liked my loaner a lot.
8/14/2023
Edward L. VERIFIED CUSTOMER
Bernardo is great! Lexus Carlsbad service is always very professional.
Thank you.