(760) 496-2650
Make Appointment
Contact Us
Real Reviews from VERIFIED CUSTOMERS
Gabriel J. VERIFIED CUSTOMER
Excellent service. My Service writer Ryan Claudin was outstanding and kept me informed on the status of my car.
8/12/2023
Richard S. VERIFIED CUSTOMER
Kim Porter was professional and easy to work with. I was very happy with how she handled our service. Kathy Schoen
8/12/2023
Elizabeth K. VERIFIED CUSTOMER
Was pleased with service and explanation for work done on my car.
8/12/2023
Robert L. VERIFIED CUSTOMER
I was very happy with Kim. She did a great job keeping me informed.
8/12/2023
Linda T. VERIFIED CUSTOMER
Complete focus on providing top class customer service.
8/12/2023
Peter E. VERIFIED CUSTOMER
I was charged $95 for diagnostic which I asked to be removed. I’ve never been charge this ever.
8/11/2023
Rosalie S. VERIFIED CUSTOMER
Myself and my husband thought the charges for labor were out of line. Blanca called me last night before closing to approve the work to be done. She called me again late morning today to state my car was ready. When I went to pick it up I saw the labor charges were close to $800. My car couldn’t have been worked on more than 3-4 hours. We’ve always been satisfied with the service at Lexus, and have felt the service was honest there; however, both my husband and I are now disappointed in what Lexus service charges for the time put into their work.
8/11/2023
Deborah C. VERIFIED CUSTOMER
Rya was extremely helpful today.
8/11/2023
Chang, Andrew. VERIFIED CUSTOMER
She is good!
8/11/2023
Izaiah C. VERIFIED CUSTOMER
Kimberly and Joe Guccione both helped me out, they were very helpful and kind. Great staff and service! 10/10
8/11/2023
Chun W. VERIFIED CUSTOMER
Charging $47.50 for a clip to attach loose mud flap is unheard of. It should have been a free courtesy!
8/10/2023
James B. VERIFIED CUSTOMER
Great job!, Especially the detail
8/10/2023
William T. VERIFIED CUSTOMER
Blanca personifies all the best customer-focused behaviors I expect from Lexus-Carlsbad ! Friendly, efficient, thorough, consultative and excellent follow-up keeping me fully informed about the status of our car. I commend her work and personal-brand to the Management and Owners of Lexus-Carlsbad…thanks, Bill Taylor — 10 year Customer
8/9/2023
Ramachandran S. VERIFIED CUSTOMER
Honest Service Executive. I like Ryan’s open and honest perspective without pressuring or over selling. Great to work with him.
8/9/2023
Gregory L. VERIFIED CUSTOMER
Ryan was excellent and professional. Much appreciated.
8/9/2023
Cindy J. VERIFIED CUSTOMER
Bernardo always provides superb service. I am grateful for his outstanding support.
8/9/2023
Donna D. VERIFIED CUSTOMER
He didn’t say he’d be off the day I picked up. It states in my service order that I had asked to speak to a service rep when I picked up. No on was there to answer my questions. Lexus is no longer a flagship service center. Ty. Owner since 2013; also owned a 2003 250.
8/9/2023
Gregory F. VERIFIED CUSTOMER
Great service advisor
8/9/2023
Jim C. VERIFIED CUSTOMER
The communication with the service advisor was not too good. But the communication with Ashley and Adam was top notch. Excellent! Thank you.
8/9/2023
Robert K. VERIFIED CUSTOMER
She was very courteous kind and service oriented. Addressed all my concerns as well. I give her 5/5 stars??
8/8/2023