I didn’t get my car wash, it s the only disappointment that I reclaim.
Esperanza
7/21/2023
Edward D. VERIFIED CUSTOMER
K
7/21/2023
Deanne H. VERIFIED CUSTOMER
My first visit since moving from OC. Everyone was welcoming and efficient.
7/21/2023
Emmanuel R. VERIFIED CUSTOMER
Ryan Claudin was very professional and knowledgeable with his job! I live in Temecula and there’s a Lexus dealer here but I rather go to Carlsbad because the staff are kind and friendlier! I will recommend your dealer to my friends and family. Thank You for a great service.
7/20/2023
Anne O. VERIFIED CUSTOMER
It was not my best Lexus experience and it had nothing to do with Tom.
I’d like to make that clear. He was completely professional.
If you’re interested in hearing about it, feel free to contact me. I believe this is my fifth purchase from Lexus Carlsbad. My expectations are higher than my experience today.
7/20/2023
Francisco V. VERIFIED CUSTOMER
I used to have as technician before Joe Lazard for over 14 years.
I can see that Kim will be as good or better than Joe.
I am pleased with Kim during my first encounter and service support provided by her.
7/20/2023
Johanna A. VERIFIED CUSTOMER
There were a few concerns I had and I didn’t get the answers. I would’ve liked to have had a follow up call before just letting me know that my car was ready for pick up.
please do call me -there are some things I’d like to discuss.
7/20/2023
John H. VERIFIED CUSTOMER
Great job thanks for your excellent customer service
7/19/2023
Pat K. VERIFIED CUSTOMER
Excellent customer service…
7/19/2023
Terry B. VERIFIED CUSTOMER
Cost was a total surprise but that was not due to Ryan.
7/19/2023
Jodie B. VERIFIED CUSTOMER
Blanca demonstrated excellent customer service. She was genuine and attentive and went above and beyond to help me and make sure I was satisfied with my experience from start to finish. And I really was. Thank you Blanca. I'll never go to another dealer.
7/19/2023
Joanne A. VERIFIED CUSTOMER
Initially, I was concerned about a new service consultant after being with Ashley for so many years but Blanc it was wonderful to work with and I look forward to future maintenance appointment with her
7/19/2023
David A. VERIFIED CUSTOMER
Very satisfied with Blanca's assistance!
She was very professional .
7/19/2023
Kara R. VERIFIED CUSTOMER
I have been impressed by the service I have received to this date by Lexus Carlsbad and Ryan himself. Thank you for your professionalism and going extra mile to show you care!!
7/19/2023
Jim C. VERIFIED CUSTOMER
I brought my new car in which I got it. I think about two months ago because the back speakers are not working. After being checked, I was told that that’s just the way the speakers are. I understand. But luckily, my sales person named Gary did some additional research and I came in and we checked the speakers and we found out that the back speaker is actually not even working. Gary really did go over and above what I expected and I think that’s very cool! He said he was going to be speaking with the service department to let them know that the back speaker is just not working. Gary said he will follow up with me, and not to worry that they will fix it. Thank you!
7/18/2023
Debra B. VERIFIED CUSTOMER
They called to say it was done when I picked it up they said there wasn’t time to wash it and bring it back tomorrow. Lol I hope they really did the other service, I can’t tell.
7/18/2023
Ed S. VERIFIED CUSTOMER
Fast service today. We waited at the lounge for just a little over an hour. Wish it would be like that every time.
7/18/2023
Diana M. VERIFIED CUSTOMER
Ryan was very professional and I always appreciate the service I receive from Lexus Carlsbad from the loaner car to washing my car before I get it back. Top notch service! Thank you!
7/18/2023
Millie P. VERIFIED CUSTOMER
Excellent service by Blanca. Thank you
7/18/2023
Sonny N. VERIFIED CUSTOMER
Lanca was extremely courteous and communicative. A fantastic visit!