Bernardo went above and beyond.
My situation was unique and he did not give up until we found the solution.
His level of service is why I have been a Lexus Carlsbad customer for 20 + years.
Thank you,
Jerri H
6/28/2023
Nancy T. VERIFIED CUSTOMER
Kimberly was great. Good follow thru on communication about my car.
6/27/2023
Sallie P. VERIFIED CUSTOMER
Ryan is great. He goes the extra step.
6/27/2023
Bruce D. VERIFIED CUSTOMER
Everything went well-appreciate the efficient service.
6/27/2023
Brian C. VERIFIED CUSTOMER
Bernardo was excellent, as was everyone else I interacted with. From the start, it was clear that he really cared about helping me with my issue, and his efforts went beyond my expectations (which, to be clear, weren't low to begin with). I really have nothing but good things to say, and I will be happy to work with him again if I have any service needs in the future.
6/27/2023
Michael F. VERIFIED CUSTOMER
I made a service appointment for 9:30 am on 6/26, but the outside service check-in person couldn't find my appointment. I had no problem, as I was happily checked in anyway. This did not lower my esteem of the quality of service that I consistently receive from Lexus Carlsbad.(just FYI)
6/27/2023
Monica J. VERIFIED CUSTOMER
Very efficient and very friendly staff!
6/27/2023
Anita R. VERIFIED CUSTOMER
I’m very happy.
Thanks again,
6/27/2023
Daniel D. VERIFIED CUSTOMER
XLNT SERVICE THX TO BERNARDO, mille grazie
6/27/2023
Linda R. VERIFIED CUSTOMER
as usual, excellent service and very much enjoyed the new NX loaner. will be in touch about a trade in after i secure a california license
6/27/2023
Toan T. VERIFIED CUSTOMER
Great
6/26/2023
Thomas P. VERIFIED CUSTOMER
It was a busy day at the shop and I didn’t have an appointment. Thom got me in with no hassle and also corrected and issue with a bad gasket. He is a good asset to your team.
6/26/2023
Cristopher C. VERIFIED CUSTOMER
Good, fast, service. Thanks
6/26/2023
Cynthia T. VERIFIED CUSTOMER
Tom did a great Job!
6/24/2023
David C. VERIFIED CUSTOMER
Alexander was exceptional!
6/24/2023
Judy S. VERIFIED CUSTOMER
Blanca was friendly, professional and efficient. She made the process easy. I appreciated her timely communication and warm personality. Thank you, Blanca!! ????
6/24/2023
Maria S. VERIFIED CUSTOMER
Tom was friendly and professional and provided excellent customer service!
6/24/2023
Judy L. VERIFIED CUSTOMER
It was a totally chill experience, and thank you Chris for being a cool dude!?????????