Kimberley always works to respect my needs and is very fown to earth
6/23/2023
Paul W. VERIFIED CUSTOMER
Kimberly is great. Great service. Hope to have her helping me for my next service.
6/23/2023
Victor R. VERIFIED CUSTOMER
Good and fast service!
6/22/2023
Marla E. VERIFIED CUSTOMER
A routine oil change and tire rotation ended up taking me two trips to Lexus Carlsbad and over five hours of my time.
6/22/2023
David S. VERIFIED CUSTOMER
You always improving the process. Your employees are top notch. Your waiting area is luxurios.
6/22/2023
Rachel D. VERIFIED CUSTOMER
She listened to my needs about my vehicle, as well as thoroughly went through the service my car needed to have. I appreciate the care and positive energy her and the team bring every time I come to this Lexus service location
6/22/2023
Judy M. VERIFIED CUSTOMER
Very friendly staff.
6/22/2023
Peter C. VERIFIED CUSTOMER
As this was my first experience with Chris, I was very pleased.
6/22/2023
Lindsay O. VERIFIED CUSTOMER
Chris and team did a very good job!
6/22/2023
Andrew C. VERIFIED CUSTOMER
Kimberly was an excellent service rep. Kind, warm, and clear, she helped address the visit in a way that was above & beyond. She had the tact and initiative to smooth over a potential problem, and did her company credit.
6/22/2023
Stephen Tate. VERIFIED CUSTOMER
Very satisfied
6/22/2023
Nelson N. VERIFIED CUSTOMER
As always, clear discussion of services I requested, others recommended, and the time and dollars needed. Work was done according to order. Blanca was very helpful. Thanks, all looks good.
6/22/2023
Hui S. VERIFIED CUSTOMER
Good service
6/22/2023
Jeanne W. VERIFIED CUSTOMER
My appointment was initially with Abby. When I arrived, I was informed that she was not there. I admit that I was surprised about that.
On the other hand, I felt like the hand off to Chris went smoothly, and I appreciated his over seeing my service.
6/21/2023
Janis B. VERIFIED CUSTOMER
She was very pleasant to deal with and went out of her way to explain charges and my service contract. I plan to use her as my service representative in the future.
6/21/2023
Kenneth S. VERIFIED CUSTOMER
Outstanding rep. Will be my rep for All future services.
6/21/2023
Henry T. VERIFIED CUSTOMER
Thxu Kim
6/21/2023
Karen Q. VERIFIED CUSTOMER
Kim always does an outstanding job in pleasing me the customer.
I appreciate that she appreciates me.
6/21/2023
Aaron L. VERIFIED CUSTOMER
Very surprised on how well my car is was cleaned post 10k service. I used to wash cars for my uncles body shop back in high school. Who ever you all have washing cars takes pride in his work. He/she isn’t just “washing cars” they are taking their time to perform a great product for you the service center and the customer. . Please thank him/her for their amazing work. I’m sure you always are aware when someone isn’t happy…but i wash my car twice a week and the person who cleaned it there did an A plus job. One thing I am upset about is the cost of an oil change. There’s gotta be a better price you all can offer. I would go to you all if it was reasonable but it’s absolutely criminal to charge that much for a simple oil change. I think charging that much is actually costing you in the long run due to people going else where in town. It’s simple statistics/math. If you were to advertise a decent price you would bring in the volume to make it worth it. And I’m sure customers would come versus going to your competition in town. I’m centrally going to do it myself or take it to just about anyone…because it’s simply cheaper. The complete staff of your service center was also very kind and cheerful with customers.
6/20/2023
Hazel F. VERIFIED CUSTOMER
Blanca was awesome. She kept me update with everything.