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Real Reviews from VERIFIED CUSTOMERS
Sheila Gugler. VERIFIED CUSTOMER
5 stars for Bernardo!
5/26/2023
Richard F. VERIFIED CUSTOMER
She was very knowledgeable and cooperative and helped us understand the service and pricing
5/26/2023
Norene Y. VERIFIED CUSTOMER
Upon arrival, I was told to wait in the waiting area. He would meet me there in 5 min. After 25 min. I had to look for him. He didn’t know about my service. He apologized and offered me a free car wash. It seemed that everyone was very unorganized.
5/26/2023
Danilo F. VERIFIED CUSTOMER
I’m very thankful and satisfied for the service provided by Ms. Kimberly Porter.
5/26/2023
Kristen S. VERIFIED CUSTOMER
I really appreciate the professionalism and responsiveness of the service team.
5/26/2023
Katie D. VERIFIED CUSTOMER
Bernardo provides excellent service. He always keeps me updated, is friendly, and just a joy to work with. Also very impressed with the management team run by Rick Torres. He helps out with customers and always makes everybody feel welcome. I will keep coming back to Lexus Carlsbad!
5/26/2023
Barbara W. VERIFIED CUSTOMER
Kim was GREAT!!! Everything was going OK until I picked up my car. I keep a very clean car inside, so I know I brought in a very clean car inside. When I opened the driver's side door, there were black splatters under the dash, on the side of the console, door handle, there was a black , maybe oil, spot on the carpet floor, smudges on console and also dirt tracks on the entrance 'step up' into car. Needless to say, I was not happy. How can they do that with no regard to treating the customer's car with more care in the inside? At least have the courtesy to clean it up before returning it to the customer. I still have a spot on the carpet I need to clean myself. Kim was nice enough to come and re-check the car with me after the cleanup. Thank you.
5/26/2023
Graham D. VERIFIED CUSTOMER
All work done efficiently and completed to my satisfaction
5/26/2023
Denise E. VERIFIED CUSTOMER
Kimberly was great. Today was the first time we met. She kept me informed all day on the status of my car… Also Paul, who cleaned my car made sure I was 100% satisfied. He went above and beyond. Very happy with the service I received today.
5/26/2023
Ida S. VERIFIED CUSTOMER
I was very happy with all of the staff there. Thank you.
5/26/2023
Elizabeth S. VERIFIED CUSTOMER
Blanca’s communication during the process was very helpful. But, Ashley, the service manager was exceptional in her listening skills and resolving all issues that occurred with the service I received. Ashley exemplified the commitment and action of excellent customer service and the reason Why I choose Lexus and this particular dealership’s service department other than any other dealership or automotive repair shop. Their reputation exceeds my expectation and have received “over and above” amazing customer service each time I have brought my vehicle in. Thank you for allowing me to feel safe and trust each aspect of Ashley helping me with maintaining my vehicle. Elizabeth S
5/25/2023
Janet W. VERIFIED CUSTOMER
Great service as well as lots of questions answered by Kimberly Porter. Makes me feel safe in my reliable car!
5/25/2023
Meilan L. VERIFIED CUSTOMER
Very nice severs Thinks.
5/25/2023
Shanon Brant. VERIFIED CUSTOMER
It was texted to me that my car was ready but upon pick up and after paying for the service, when the valet pulled up my car I noticed it was NOT washed. The valet stated it was next in line to be washed but the guys who do that left at 5 pm and I could come back tomorrow and request my car to be washed. If it was not complete then why was a text sent stating it was??? I spoke with Kimberly and she offered to discount but it is not about the discount it’s about proper guest service that Lexus prides itself yet failed !!!! I do want to state that Kimberly was amazing.
5/25/2023
Lillian D. VERIFIED CUSTOMER
I was never contacted by my advisor that my car was ready. I dropped off my car Monday at 12:45, was told the service department was running a day behind, which is fine since I was provided a loaner. Tuesday evening came around and I was assuming I would get a call by that evening that my car would take another day or so but I did not receive any communication. The only communication I got was a text message at 3:00 (on Monday) that was my car was in good hands and that I would be notified when it was ready. The message also said that I could text back to thy number if I had any questions. Since I didn’t get any communication on Tuesday, I thought for sure by Wednesday morning I would receive some type of status. I never got a text back after I texted the number that was provided so I decided to call around 11:00 am. At that time I was told that my service advisor was off today but that my car was ready. Again, it’s not a big deal, that it took a few days (the car was in for a regular 70k maintenance and a tire alignment), as long as I get some type of communication about what’s going on.
5/25/2023
Sarah L. VERIFIED CUSTOMER
Thank you so much for your help Kimberly!! Great customer service from all of you guys :)
5/25/2023
John H. VERIFIED CUSTOMER
The timing promised was missed and there was a lack of communication. Further, I feel I may have been pressured into additional service that may have not been necessary. overall, I have been happy with Lexus Carlsbad, but this service was not up to those standards
5/24/2023
Marcos S. VERIFIED CUSTOMER
Good service!
5/24/2023
Ralph B. VERIFIED CUSTOMER
Great customer service from Kimberly, professional, friendly, patient, extremely prompt w/updates and to her word, thank you!!
5/24/2023
Leroy C. VERIFIED CUSTOMER
A great experience when I service my car. NO problems or issues at all. Thank you Lexus.
5/24/2023