Blanca’s customer service is very good.
Thank you Blanca!
5/24/2023
Lynelle D. VERIFIED CUSTOMER
Very efficient. Thank you…
5/24/2023
Suzanne R. VERIFIED CUSTOMER
Everything and everyone was great!
5/23/2023
Barbara N. VERIFIED CUSTOMER
Kimberly Porter was pleasant to deal with, very efficient and communicated
by letting me know by phone the estimated finish time and right on time, she informed me again when it was done.
Actually all service people were polite and helpful. Nice to feel as if I was being takin care of. Thanks, Lexus Carlesbad.
5/23/2023
Matt L. VERIFIED CUSTOMER
Bernardo and everyone else at Lexus Carlsbad was great. They really took care of my vehicle, and I’m very grateful. Thank you.
5/23/2023
Rogelio C. VERIFIED CUSTOMER
Bernardo is a great service rep he always makes us feel like family and makes taking our SUV in for service a smooth process
Thank you
Casanova Family
5/23/2023
Reza G. VERIFIED CUSTOMER
I am grateful for Bernardo’s professional and kind attention.
5/23/2023
Massoud K. VERIFIED CUSTOMER
Thank you Ashley for all your help.
5/23/2023
Michelle N. VERIFIED CUSTOMER
Always happy. Thank you.
5/23/2023
Maria G. VERIFIED CUSTOMER
Bernardo is soo nice I am very satisfied he actually keep me informed about my car. And I like that very much.
5/23/2023
Stephen H. VERIFIED CUSTOMER
Bernardo Dewes is a fantastic representative of Lexus Carlsbad. He never disappoints. That's why my wife and I continue to buy our cars from this dealership and have all of our service done there.
5/23/2023
Jackie U. VERIFIED CUSTOMER
Great service and communication all around!
5/23/2023
Colleen K. VERIFIED CUSTOMER
Ashley is absolutely outstanding! The sal s department sold me my first Lexus. Ashley’s service has sold our family’s subsequent Lexus vehicles. She’s professional, personable, trustworthy and effective in her career.
5/22/2023
John A. VERIFIED CUSTOMER
Kim always provides great service!
5/22/2023
Joseph B. VERIFIED CUSTOMER
Many thanks for the excellent service!
5/21/2023
Naoya N. VERIFIED CUSTOMER
Despite sending pics of panel needing replacement and having Lexus order the part and setting up the appointment and told it would take 2 hours, I had to leave it overnight. Was not told until I had waited 1.5 hours that another part was needed to be ordered and had to take a loaner.
Big picture it wasn’t a big deal for me but I would expect you would know what parts would be needed before starting the service. I could’ve saved 2 hours of waiting time.
Notification of it being ready and picking up the car the next day went smoothly and the work appears to have been completed satisfactorily.
5/20/2023
Suzanne W. VERIFIED CUSTOMER
Always the best service.
Ms. Porter explained service to be done.
Also explain any issues to be looked after going forward.
5/20/2023
Mona D. VERIFIED CUSTOMER
Great job!
5/20/2023
Betty C. VERIFIED CUSTOMER
I very much appreciated that she got me in & out in an expedient manner. My car had been at your facility from Monday-Thursday for service. I was leaving on a trip on Saturday & needed this unexpected problem solved quickly on Friday. Thank you, Blanca! I will request her when I need service again.