Kim is- and has been - a great advisor for us for 2+ years now - since we moved to Carlsbad area and changed ad isles once. she is always friendly with a beautiful smile and very thorough explanations. We had someone else and did not like his pushy attitude. Somehow, when Kim explained a service- we got it done where we refused it with our previous advisor.
4/29/2023
Jennifer H. VERIFIED CUSTOMER
Chris, it was amazing.
4/29/2023
Arnold W. VERIFIED CUSTOMER
Thanks
I’m looking forward to it
4/29/2023
Yasushi S. VERIFIED CUSTOMER
She is very efficient and courteous. Thank you!!
4/29/2023
Jacob E. VERIFIED CUSTOMER
Excellent service as always
4/29/2023
Carol B. VERIFIED CUSTOMER
Once again I was treated with the utmost care and consideration -- thsnk you Abby and all who assisted
4/29/2023
Thomas O. VERIFIED CUSTOMER
Everyone was super sweet!
Thank you!
4/29/2023
Karen S. VERIFIED CUSTOMER
Everyone is efficient and friendly
4/29/2023
Melodie T. VERIFIED CUSTOMER
A through check was provide by the service department. After having my car in on a previous matter a noise began in the engine? I’m not sure what it was but back to the dealership it went. For 5 days the car was started over and over again and the duplicate noise did not manifest. Thank you for the sincere effort. Melodie T
4/29/2023
Edwin F. VERIFIED CUSTOMER
Car was serviced on time and complete
4/29/2023
Nancy D. VERIFIED CUSTOMER
Blanca is a pleasure to work with. She let me know the status of my vehicle as it went through the process of repair. I look forward to working with her again, if necessary.
4/29/2023
Nancy Jane. VERIFIED CUSTOMER
Thank you Bernardo! Job well done ????
4/29/2023
Jerome S. VERIFIED CUSTOMER
I took the car in due to a “check engine” warning light. This is on a 2022 RX450h. What followed was a complete lack of follow-up from the dealership, I had to call to find out status, and a full week later when the car was completed I drove it home only to have the “check engine” light come back on!
No. I am not thrilled with the service in any respect at this point.
4/29/2023
John S. VERIFIED CUSTOMER
Everything was outstanding except not having immediate access to a needed part.
4/29/2023
Cathy F. VERIFIED CUSTOMER
Your facility/dealership is amazing! From the time I pulled in on short notice urgently needing a new battery until completion, staff was kind, accommodating and informative. The waiting area was filled with snacks and my favorite coffee while I waited in comfort. I will continue to take my car in for servicing there for sure! Excellent!
4/29/2023
Romaon Living. VERIFIED CUSTOMER
Simple service. Not ready when you said. Text me saying it’s ready. no car. Called. Promised a call back. No call. No car.
Did you lose my car?
At least you offered a loaner after waiting and no one knowing where our car was.
Lost all respect.
4/29/2023
Priscilla L. VERIFIED CUSTOMER
Am fine with the service and recommendations from kimberly
4/28/2023
Anne F. VERIFIED CUSTOMER
It was a pleasure to work with Bernardo! I knew that I was putting my vehicle’s maintenance in good hands!!!
4/28/2023
Robert Ryan. VERIFIED CUSTOMER
Blanca kept me informed of the progress on my vehicle while I was in the waiting room. Very professional and personable. Thank you,
Robert Ryan
4/28/2023
Larry B. VERIFIED CUSTOMER
Chris went to bat for me in getting his manager to approve an outstanding deal on 4 new tires for my RX 350. I really appreciate his dedication to great customer service. He keeps this up and I will probably forget Ashley, lol. Larry B