Overall yes i am satisfied with the service but I answered No this time because I was told car was ready to be picked up. But it wasn’t. The check engine light was still on, the reason I brought it in, and I had to reload the loaner and take it for another day. Which means I’ll have to do this again tomorrow or whenever the car is truly ready.
4/26/2023
Patrick L. VERIFIED CUSTOMER
Very disappointed, worst service I have ever received there
4/26/2023
Silvia L. VERIFIED CUSTOMER
I am very pleased with today’s service. Bernardo Dewes, Service Consultant, explained the 25K mile service my vehicle would require. Thank you for the excellent service!
4/26/2023
Annie T. VERIFIED CUSTOMER
Chris was very helpful! Everything was just right. Thank you.
4/26/2023
Greg S. VERIFIED CUSTOMER
Bernardo is great! He is always helpful but equally important, he is always friendly!
4/26/2023
Cheryl S. VERIFIED CUSTOMER
So grateful to everyone for helping keep my bill reasonable.
4/26/2023
Chase F. VERIFIED CUSTOMER
Finished on time is my most important factor.
4/26/2023
David And. VERIFIED CUSTOMER
Very service oriented
4/26/2023
Pankaj K. VERIFIED CUSTOMER
Thank you for helping
4/26/2023
Saori Tsuru. VERIFIED CUSTOMER
Blanca was a very hardworking person. She was quick to call back and update us on the car. Thank you
4/25/2023
Ling G. VERIFIED CUSTOMER
Great!
4/25/2023
Angela D. VERIFIED CUSTOMER
Service rep was great. Staff was helpful.
4/25/2023
Lauren A. VERIFIED CUSTOMER
Very smooth experience!
4/25/2023
Adam W. VERIFIED CUSTOMER
It was a good experience overall.
4/25/2023
Carol S. VERIFIED CUSTOMER
Loved leaving with a clean car !
4/25/2023
Raquel C. VERIFIED CUSTOMER
I trust Chris Dressler in providing services necessary to make sure that my car stays in excellent condition. I value and appreciate his honesty and integrity.
4/25/2023
Carl C. VERIFIED CUSTOMER
Chris was great. Loaner was great!!
4/24/2023
Terri B. VERIFIED CUSTOMER
He is always professional and kind
4/23/2023
Yolanda C. VERIFIED CUSTOMER
When I arrived at the Service area, Paul was there to greet me. He was very friendly and helpful and friendly, making sure he had all the info needed for Abby. He helped me with getting items out of my car to transfer to the loaner. Abby was efficient and also very friendly. I appreciate all of the employees at Carlsbad Lexus for their great customer service.
4/23/2023
Nan J. VERIFIED CUSTOMER
It is always a pleasant experience to have my cars serviced in your dealership!