The text messaging is beyond rude. Much less the up sell on unnecessary items. Very disappointed in Lexus carlsbad. I will not be returning anytime soon.
4/7/2023
Gregory F. VERIFIED CUSTOMER
Car runs like new
4/7/2023
Larry R. VERIFIED CUSTOMER
Went in for a simple air conditioning issue. Was given an estimate of $10,000!!!! Unbelievable. Never have heard of any issues, including replacing an engine, that would cost that much. Won’t be coming back. All my friends were shocked at the hubris of your service department t RT big to charge $10,000 for an a/c repair on a 2007 suv.
4/7/2023
Susan Z. VERIFIED CUSTOMER
Kimberly kept me informed about the progress with my vehicle. Always a good and professional experience. Will probably buy my next vehicle from Lexus Carlsbad.
4/6/2023
Leanne S. VERIFIED CUSTOMER
Thank you for your service. Everything turned out great thanks again.
4/6/2023
Jennifer A. VERIFIED CUSTOMER
Chris is professional, pleasant, and a delight to work with. He represents all that is good about Lexus.
4/6/2023
Suzanne K. VERIFIED CUSTOMER
Everyone at the agency in Carlsbad is top notch.
4/6/2023
Michael M. VERIFIED CUSTOMER
Bernardo and the whole team in the service department (and beyond) we’re fantastic.
4/6/2023
Judith W. VERIFIED CUSTOMER
Kimberly was very attentive to keep me updated on the 60,000 mile service which took 1.5 days. She was accessible when I phoned in with an additional request. I appreciate her explanations of technical choices, her helpful attitude, and friendly, excellent service.
Judy Wilkerson
4/6/2023
Rita H. VERIFIED CUSTOMER
Happy with the service, thank you.
4/6/2023
Marsha H. VERIFIED CUSTOMER
Blanca was the best ever.
4/6/2023
Neil P. VERIFIED CUSTOMER
Blanca was great.
4/6/2023
Hiroko S. VERIFIED CUSTOMER
????
4/6/2023
Richard G. VERIFIED CUSTOMER
Your staff, especially Chris Dressler, the service consultant were professional and very helpful.
4/5/2023
Eileen L. VERIFIED CUSTOMER
Thanks so much for great services! Enjoyed interacting with your friendly staffs. Thank you Kimberly and I will see you soon for another service.
4/5/2023
Waheed M. VERIFIED CUSTOMER
Service advisor Ms. Kimberly provided excellent customer service!
4/5/2023
Jeffrey G. VERIFIED CUSTOMER
1. Price for exterior detail ($137.50) was different than initial price quoted ($125). No explanation was given.
2. Car was “dusty” when I picked it up.
4/5/2023
Nancy Jane. VERIFIED CUSTOMER
The 2 hours went by so fast! Everyone I talked to was so lovely. Thank you all.
4/5/2023
Cathleen C. VERIFIED CUSTOMER
Bernardo consistently provides excellent customer service. He is knowledgeable, professional and friendly. He is a pleasure to work with!