Kimberly was a pleasure to work with. Very knowledgeable, pleasant, and a terrific service adviser in general. Lexus is most fortunate to have her as an employee.
3/31/2023
Daniel D. VERIFIED CUSTOMER
Chris always efficient and professional.
3/31/2023
James N. VERIFIED CUSTOMER
Great service
3/31/2023
Sonya T. VERIFIED CUSTOMER
excellent experience!!!
3/31/2023
Theresa J. VERIFIED CUSTOMER
Great job by your team! Rainy day and it did not slow them down. Always impressed and spoiled by the Lexus level of service.
3/30/2023
Leila P. VERIFIED CUSTOMER
I am well served. My vehicle is well taken care of and I trust those that I’m working with. These are the only reasons I’m buying Lexus.
3/30/2023
Gerald H. VERIFIED CUSTOMER
Kimberly is awesome and knows the meaning of customer service. She made sure all my questions were answered before I left. Julian, the tech was awesome also. He explained features that were not covered when we took delivery of the car
3/30/2023
Michelle H. VERIFIED CUSTOMER
Abby is always great
3/30/2023
Katie H. VERIFIED CUSTOMER
Thank you!
3/30/2023
Sharon F. VERIFIED CUSTOMER
Bernardo was great to work with. He kept me informed and he was friendly and helpful.
3/29/2023
Martha H. VERIFIED CUSTOMER
Ryan was wonderful to work with.
3/29/2023
David W. VERIFIED CUSTOMER
Abbey was very professional and to the point. I waited for service to be completed; she estimated that it would take about 1.5 hours… she was spot on… perfect????????
3/29/2023
Ginky C. VERIFIED CUSTOMER
The Valet Team At Lexus Carlsbad Are MARVELOUS :)
Very Professional & They Go The Extra Mile To Please ????
3/29/2023
Jessica F. VERIFIED CUSTOMER
Bernardo was wonderful! Very helpful and prompt with his service
3/29/2023
Elizabeth A. VERIFIED CUSTOMER
Ryan has helped with my car multiple times. He is always very helpful, thorough and clear in communication. I will always request him.
3/29/2023
Adam R. VERIFIED CUSTOMER
Ryan got things done on time and helped my wife with a loaner. Thanks Ryan!
3/28/2023
Xiongfei M. VERIFIED CUSTOMER
Everything was great. Thanks
3/28/2023
Teri R. VERIFIED CUSTOMER
Two things- what is the optimal PSI for my new tires? Also, was I supposed to receive warranty paperwork for the tires?
Rick was very helpful yesterday.
Thank you.
3/28/2023
Philip R. VERIFIED CUSTOMER
Kimberly is very efficient and pleasant to deal with. She followed up promptly and made sure everything was taken care of including the loaner vehicle.
3/28/2023
John W. VERIFIED CUSTOMER
The service itself seems fine and when I asked for it, I received the 10% High Mileage discount. My only disappointment was when the car was driven out, it had not been washed. First time in the 30 years I’ve been using Lexus Carlsbad for service that this happened and surprising since you had the car for 7 hours and Bernardo’s voicemail clearly stated that the car was washed and ready to go. Breakdown in coordination there. Not a deal killer for the future but since you’re asking me, I’m saying.