Lexus Carlsbad Auto Repair Service

I'm a very happy customer. Your services are always superb. Keep up the excellent job.

Excellent service

I appreciated the same day service. I was pressed for time and you took care of me right away

Chris was terrific and communicative throughout. Thanks.

Thank You

I waited over 1/2 hour to even speak to a service advisor (I made an appointment on 3/23 for noon on 3/27). Bernardo apologized but profusely but in speaking with other customers in the lounge, I determined that this is the “new normal” at Carlsbad Lexus and not just an off-day.

Great service. Thanks!

Very timely and Chris is on top of the care!

Very pleased with our Lexus of Carlsbad service!

Ok

Very attentive service by Abbey! Thank you

As usual, Kim went above and beyond trying to get my Lexus in and out of the Service Dept. as soon as possible. I am appreciative Of all her extra efforts, continual texts, and phone calls. This marks 24 years of using the Carlsbad service department, and Kim is by far the most involved of all the service reps I have worked with over the years. Andrea

Chris is on top of it. As well as personable and attentive.

5 stars and excellent service received from Kimberly. Thank you!

It was great as an employee I wish I been cheaper, but what it is what it is thanks for their excellent service.

The level of service has deteriorated greatly since I purchased this vehicle Nov 2016. I made an appointment for 8:30 this morning with Ashley. She spoke with me when the appointment was made and said she had a promotion and would meet me and introduce me to another service advisor. When I arrived this morning the driveway attendant said Ashley is busy I’ll get you someone else. After a 10 min wait I meet with Kim Porter. She explained the service details and prices to my satisfaction and was knowledgeable. She informed me that the service would take all day but would try and have it done by 3pm. Kim called at 12:30 and said she is leaving for the day and was handing me over to Ashley. I made several calls asking for Ashley between 4:30 and 5 to check when I could pick up my vehicle. Ashley returned my call at 5:30 to say my car was ready. She said there were yellow items that needed attention also, drive belt, ac service, wheel alignment and I think one other. I didn’t want to leave my vehicle over the weekend and because they weren’t urgent said I’ll do them another time. I came in and paid for the work at 5:45 and the cashier called for my car to be brought up front. At this point there were no other customers at the service dept. it took 20 mins for my car to be brought up. The car wash that said completed on the paperwork was never done. Apparently the car washers leave at 5. The paperwork also only had one yellow item marked, which was the drive belts. I’m feeling like the red-headed step child, no one seems to care about anything except collecting the money. I’m also wondering what other supposedly completed service items were marked completed but not done. My faith in being treated fairly is very low and I’m thinking I should be going elsewhere.

Great service and team at Carlsbad

Abbey was very nice. Being at your dealership is always a pleasant experience. FYI: I did tell Abbey the the cost-of-ownership for my Lexus NX has been exorbitantly high, leading me to conclude that I am not tye right customer for Lexus. Never have I paid nearly so much for vehicle maintenance. My next vehile will be from another maker.

Such amazing CS from everyone. Continually blown away by lexus carlsbad

Don’t bother