She was great help. She answered all my questions that I needed to know about my Lexus.
3/24/2023
Elisa B. VERIFIED CUSTOMER
Bernardo was great…he explained everything and was in communication with updates, etc. thank you!
3/24/2023
Melodie T. VERIFIED CUSTOMER
Service manager friendly and knowledgeable. Helpful in EVERY detail!! Great hire Lexus
3/23/2023
Samuel B. VERIFIED CUSTOMER
Completely satisfied with the service, Thank you
3/23/2023
Robert S. VERIFIED CUSTOMER
Bernardo is always helpful, prepared and has a sense of urgency you don’t see very often.. I always ask for him as my service consultant.
3/23/2023
Kalvin Y. VERIFIED CUSTOMER
We paid over 1000 to have work done on our car and through out the whole process I felt we were barely acknowledged, the customer service wasn’t there. We didn’t even get our complimentary car wash or vacuum especially the vacuum. Every time we called our advisor they never picked up or they weren’t available. We had to physically show up in person to get answers and it’s about a 30 minute drive to the dealership and back home. It was extremely frustrating, stressful and inconvenient.
3/23/2023
Yolanda L. VERIFIED CUSTOMER
Bernardo Dewes was very professional and detail oriented. He and his service team work together each step of the way. Your Lexus Service is top notch and 5 star.
Thanks again
3/23/2023
Celestino M. VERIFIED CUSTOMER
The service was awesome. It was done before the promise time.
3/23/2023
Jacqueline H. VERIFIED CUSTOMER
You are the best! Thank you so much.
3/22/2023
Gary Y. VERIFIED CUSTOMER
Bernardo provided a high level of customer service. The car was ready in no time.
3/22/2023
Jyoti S. VERIFIED CUSTOMER
Thanks to Abigail and Ashley for a great service.
3/22/2023
Janis H. VERIFIED CUSTOMER
Always very professional at Lexus Carlsbad. Outstanding dealership!
3/22/2023
John S. VERIFIED CUSTOMER
Kimberly was great. She and others in the Lexus organization
are the reason I am a committed Lexus customer for 25 plus years.
Thanks
3/22/2023
Mark T. VERIFIED CUSTOMER
Service has always been so per!
3/22/2023
Linda D. VERIFIED CUSTOMER
Finally, after three years of having my regular service on my 2020 RX 450 hybrid and complaining of the problem with the squeaky brakes and the rattle on the dash above the steering wheel and being told they found no problem, did they address the issue and fix the problem. Bernardo Dewes followed through and finally got it fixed.