Email me and I will give you the why I was not completely satisfied.
3/2/2023
Maria H. VERIFIED CUSTOMER
My appointment was for an hour but instead I was there 2.5 hours and I did not receive any updates while waiting. I had to ask myself what was going on with my vehicle. I don’t know if I would book again even if service is “expedited” because it wasn’t.
3/2/2023
Stanley L. VERIFIED CUSTOMER
????????
3/2/2023
Michael M. VERIFIED CUSTOMER
Excellent service!
3/2/2023
John Barber. VERIFIED CUSTOMER
Ryan was awesome!
Love Lexus Carlsbad!
Waiting to buy my EV!
3/2/2023
Chris T. VERIFIED CUSTOMER
Excellent service
3/2/2023
Patrick F. VERIFIED CUSTOMER
Kimberly is a great service manager!!!
3/1/2023
Christopher K. VERIFIED CUSTOMER
I’m very happy that you seem to have repaired the sound system issue with my GX. Hopefully I won’t have any future problems with it. I love Lexus and I love my GX, but I just don’t see how that subwoofer vibration issue passed through quality control at the manufacturer level. Especially when the solution involves welding…
3/1/2023
Frances S. VERIFIED CUSTOMER
The website's oil change special was not offered to me until I asked for it.
The technology specialist did not come to assist me before I checked out my vehicle, as promised by the advisor. I had to ask someone in a Lexus uniform to help, and this person courteously brought me the technology specialist.
3/1/2023
Jack K. VERIFIED CUSTOMER
Always very professional people and job well done
3/1/2023
Bhasker S. VERIFIED CUSTOMER
Took care of getting my car fixed in a timely manner.
3/1/2023
Lalitha R. VERIFIED CUSTOMER
I am very impressed the services at Lexus
I have high regards about Lexus this I have my second car
Live it
3/1/2023
Jeffrey R. VERIFIED CUSTOMER
My service was handled in a very quick and easy way.
3/1/2023
Leslie G. VERIFIED CUSTOMER
Love ?? you guys and girld
3/1/2023
Clara T. VERIFIED CUSTOMER
He was thorough and complete
3/1/2023
Joshua K. VERIFIED CUSTOMER
Ryan was great!
3/1/2023
John (. VERIFIED CUSTOMER
Everything went as planned and I have no complaints
2/28/2023
Sandra M. VERIFIED CUSTOMER
Sandy Mayer here again. I called and got the name of the technician who showed me how to set up my car dashboard after it was serviced . Julian was wonderful-- he explained and demonstrated all the neat features of my car. Terrific!
2/28/2023
Brian C. VERIFIED CUSTOMER
Had to wait 45 min to pick up car when text said it was ready. Cashier lady first said 5 min, then printer problems. A third time she was rude and told us we did not read the text correctly. Not the first time we’ve had issues with Carlsbad Lexus service.