The process and staff were fine. However, the dashboard gauges are totally changed (and messed up). Your staff are much better with these than we are - why can’t they be restored to how the car was when brought in?
Thanks!
2/23/2023
Florem R. VERIFIED CUSTOMER
Blanca was great! She assured me that she would be taking care of me, kept me informed and answered my questions. Her manager, Rick, was great also. Thanks to both of them! Lexus Carlsbad is the best!
2/23/2023
Mariard (. VERIFIED CUSTOMER
Kimberly was great but…the wait time exceeded my expectation by 90 minutes.
2/23/2023
John H. VERIFIED CUSTOMER
Ryan was great to work with! You are lucky to have him.
2/23/2023
Timothy B. VERIFIED CUSTOMER
I really appreciate the service I received. Your technician found a coolant leak from the timing cover that was missed by another dealer that L-Certified the vehicle. I am grateful that your dealership took the time to really check out the vehicle and correct the issue. You have gained my trust and confidence in your dealerships abilities. Thank you
2/23/2023
Ronald B. VERIFIED CUSTOMER
My impression is that everyone there enjoys what they do! It’s always a good experience for me.
2/23/2023
Kendall D. VERIFIED CUSTOMER
Ryan has helped me a couple of times now and I have always been 100% satisfied! He’s helpful, quick to respond, patient with my questions and very professional! Thank you Lexus! Thank you Ryan!
2/23/2023
Michael K. VERIFIED CUSTOMER
Service representative was outstanding
2/23/2023
Griffith L. VERIFIED CUSTOMER
I had to wait 20 minutes from my appointment time and arrival (8:00) until the check in started.
2/22/2023
Richard A. VERIFIED CUSTOMER
Her specificity about remaining tire treads was appreciated.
2/22/2023
Candace L. VERIFIED CUSTOMER
He was great
2/22/2023
Maria G. VERIFIED CUSTOMER
Everytime I get my car serviced the mechanics leave their black fingerprints on my car. My trim in my car is a parchment color, and a felt material. Blanca is very personable and polite
2/22/2023
Angela B. VERIFIED CUSTOMER
Very friendly
2/22/2023
Bhasker S. VERIFIED CUSTOMER
Ryan went above and beyond to take care of my vehicle and he kept me posted all along.
2/22/2023
Celeste M. VERIFIED CUSTOMER
Kimberly was great. You are lucky to have her on your team. She took care of my vehicle so I could feel safe and comfortable. Thank you!
2/22/2023
Amanda M. VERIFIED CUSTOMER
Friendly, professional, prompt
Good communication
2/21/2023
Erin L. VERIFIED CUSTOMER
Everything was perfect, I am very impressed with the quality of service and staff.
2/21/2023
Sudha G. VERIFIED CUSTOMER
Kim was clear and efficient and took care of my vehicle and completed work as promised
2/21/2023
Linda T. VERIFIED CUSTOMER
Blanca had a complete focus on custom satisfaction.
2/21/2023
Abigal S. VERIFIED CUSTOMER
My car was not detailed nor was it cleaned from where they spilled. Extremely unsatisfied