The service manager who has taken care of me since I bought my Lexus retired, so I was a little apprehensive coming in for my 70k mile service. Bernardo put me at ease. My service was completed much faster than I expected. The experience exceeded my expectations!
2/12/2023
Esther R. VERIFIED CUSTOMER
Friendly and professional!
2/12/2023
Nancy B. VERIFIED CUSTOMER
Bernardo is very nice to work with. He answered all my questions and supplied requested info. I appreciate the complimentary car wash, but the rear window and back seat floor mat was missed.
2/11/2023
Teodorico R. VERIFIED CUSTOMER
Blanca provided me with excellent customer service.
2/11/2023
Mike E. VERIFIED CUSTOMER
Bernardo is always a good adviser
2/11/2023
Dan L. VERIFIED CUSTOMER
Ryan is courteous and professional. He provided timely and informative updates on the status of my vehicle.
2/11/2023
Marilou J. VERIFIED CUSTOMER
Chris was very knowledgeable when I asked about ventilation settings. He demo the setti gs which was helpful because I'm still getting used to my car's technology.
2/11/2023
**** L. VERIFIED CUSTOMER
Bernardo took the time to listen to my requests at the time of drop. He followed through and completed everything prior to my pickup at the end of the day. Thank you Bernardo
2/10/2023
Larry G. VERIFIED CUSTOMER
Blanca provided quick and efficient service. Very pleased. Greenfields
2/10/2023
Herman L. VERIFIED CUSTOMER
Kimberly provides excellent customer service. I have seen her each time I service my cars.
2/10/2023
Samy G. VERIFIED CUSTOMER
Thank you for the great service from Lexus service team. You exceeded my expectation.
2/10/2023
Maria B. VERIFIED CUSTOMER
Bernardo and the Lexus staff were all very helpful and courteous.
2/10/2023
Carol W. VERIFIED CUSTOMER
Abbey was awesome. She was professional, friendly, and always kept be informed. A delightful gal.
Everyone is free at there
2/10/2023
Jean B. VERIFIED CUSTOMER
Ryan Claudin is the most outstanding, well informed employee of Lexus Carlsbad that I've ever done business with in the last 13 years at your location.
2/9/2023
Naji C. VERIFIED CUSTOMER
I appreciate Ryan’s help with my car. He’s a good guy to deal with and talk to.
2/9/2023
Henry D. VERIFIED CUSTOMER
Excellent service, thank you Cris????
2/9/2023
Lillian D. VERIFIED CUSTOMER
Everything is always great.
2/9/2023
Ed Q. VERIFIED CUSTOMER
The sensors were turned off unintentionally.
When I picked up my car, a service manager showed me how to turn it on in the future.
Thanks for the loaner and for the service..
2/9/2023
Joseph B. VERIFIED CUSTOMER
I thank you as well!
2/9/2023
Debbie F. VERIFIED CUSTOMER
Received excellent customer service & had no wait time.. Loved it!