Totally professional Service Department. Extremely well organized and customer oriented. Look forward to letting you take care of servicing my car in the future.
11/13/2022
Christine W. VERIFIED CUSTOMER
Thank you for fixing the door! I truly appreciate it! It was really bugging me!
11/12/2022
Lynda H. VERIFIED CUSTOMER
I had an appointment and it was almost 30 minutes later before a service advisor came out to check my car in.
11/12/2022
Bonnie B. VERIFIED CUSTOMER
Blanca was FANTASTIC & AMAZING when it comes to Customer Service &
Keeping clients informed & Up-To-Date on ALL levels!
She is the Bridge between ALL services & Interaction
Between customer/Service Required & Sales force as
Well as Technicians! Priceless in your Front Line Lexus
Dealership & the reason I will Be Loyal to your Location!
Congratulations to the Outstanding Team @ Lexus!
Gratitude & Best Regards. Bonnie B
11/12/2022
Dinah B. VERIFIED CUSTOMER
Kim is always a pleasure to work with.
11/12/2022
Douglas D. VERIFIED CUSTOMER
Excellent service. ????
11/12/2022
Mary C. VERIFIED CUSTOMER
Kim is always on top of my request and does a great job with follow up and sees that my requests are met.
11/11/2022
David D. VERIFIED CUSTOMER
Thank you for your follow-up. Please extend my appreciation to Blanca and Sam. There were very helpful, professional, and customer service oriented.
Best regards,
David D
11/11/2022
Lisa G. VERIFIED CUSTOMER
Ryan was real great. So glad I connected with him
11/11/2022
Marsha S. VERIFIED CUSTOMER
Lexus IS the Best service I’ve had with any car I have ever purchased.
In my life have had 7 cars,2vans,3 small trucks, moterhome.
Mitsubishi was the second best service and my first car was a Cadillac so they sadly were the least of good service…. A great disappointment for a
Luxury car/gas guzzler besides…The truth be known … I really don’t want anything but a Lexus for the rest of my life. God willing.
Marsha S
11/11/2022
Mary Ann. VERIFIED CUSTOMER
I don’t have to wait long when I pick up my car… all set to go as soon as I arrive
11/11/2022
Paul J. VERIFIED CUSTOMER
Lexus Carlsbad did a good job servicing my Lexus NX.
11/11/2022
William S. VERIFIED CUSTOMER
The car wash was not good , windows have streaks in them. I don't understand why I paid $125 for an interior detail , but they don't touch the windows on the inside ? I was told that the complimentary car wash people do windows , the $125 detail does not do windows , other than that it was a great experience with the sales advisors and the woman I spoke with who just became a manager a few weeks ago.
11/11/2022
Lisa B. VERIFIED CUSTOMER
Clear straightforward communication on my car repairs and status
11/10/2022
James F. VERIFIED CUSTOMER
Bernardo is an asset to your team. He kept me informed every step of the way. Make sure you are paying him enough, as it would be a shame to lose him to a competitor because of money. With the prices you charge for service, there should be plenty for the people that do the real work.
11/10/2022
Laura S. VERIFIED CUSTOMER
Always exceptional service, Abbey is amazing. Thank you
11/10/2022
Roland A. VERIFIED CUSTOMER
As a first time customer of Lexus Carlsbad, I am disappointed with the quality of service. Service department misplaced my car key. It took almost an hour to find it. I came in for a 10:15AM appointment and left almost 1pm for a 10K service. I asked multiple Lexus employees and the service advisor was nowhere to be found.
I was late for my afternoon appointment because of this incident.
Before I left, someone apologized to me and told me that his Director will reach out to me today. No one reached out to me.
11/10/2022
Brian K. VERIFIED CUSTOMER
Everything was done quickly efficiently and just a good all around experience
11/10/2022
Katherine C. VERIFIED CUSTOMER
Keep up the great service all around
11/10/2022
Tram P. VERIFIED CUSTOMER
Great service! Mr. Torres in service department provided excellent and sufficient service. He was very hospitable!