After having my insurance approve the replacement of my windshield, I
brought in my car on 10/21/22. I was told by Ashley, my advisor, that the
windshield was in and she would verify with the insurance. When I called at
the end of the day, I was told that they did not have the molding for the
windshield and it would be replaced the next day. The next day I got a call
from Ashley saying the insurance had not approved the calibration of
windshield and I needed to call my insurance. After speaking to them, I was told an email had been sent with the approval at 11:30. I contacted Ashley at the end of the day and I can’t remember why the work wasn’t completed. On Friday, again I was told Lexus still did not have the approval from my insurance and that Ashley would call me on Tuesday because she was off on Monday. I called my insurance again on Friday and they said everything had been approved and did not understand why Lexus would not do the work. Furthermore, Ashley told me she would call me today (Tuesday) and have not yet heard from her.
10/28/2022
Howard T. VERIFIED CUSTOMER
Good job!
10/28/2022
Mehrnoush M. VERIFIED CUSTOMER
Ashley is very nice, kind and courteous
She takes good care of her customers
10/28/2022
Susan M. VERIFIED CUSTOMER
I was not happy that my new (to me) car had a problem, but the service Bernardo provided was exemplary
10/28/2022
Jean M. VERIFIED CUSTOMER
Always great service.
10/28/2022
Kirk B. VERIFIED CUSTOMER
This is three questions, not “one simple question.” Poor advertising.
10/27/2022
Robert B. VERIFIED CUSTOMER
Thanks for your great service
10/27/2022
Simon U. VERIFIED CUSTOMER
Ashley EXCELLENT! Service on time, car washed, 2 safety issues noted (battery, hood shocks) but ZERO PRESSURE
10/27/2022
Rom I. VERIFIED CUSTOMER
Happy with the service
10/27/2022
Karim V. VERIFIED CUSTOMER
Chris comes across an honest young man
10/27/2022
Rosemary C. VERIFIED CUSTOMER
Chris was polite and extremely professional. He provided fast and efficient service.
10/27/2022
Dave A. VERIFIED CUSTOMER
Chris was very helpful
10/27/2022
Mary H. VERIFIED CUSTOMER
Enjoyed working with Christopher Dressler. My second time working with him. Very polite, efficient and knowledgeable. Made it a pleasant experience! Thank you Chris!
10/26/2022
Kathryn M. VERIFIED CUSTOMER
Abbey was great.
10/26/2022
Robert B. VERIFIED CUSTOMER
Very efficient
10/26/2022
Elizabeth A. VERIFIED CUSTOMER
Ryan was wonderful. The whole experience was easy and smooth. Thanks!
10/26/2022
Joseph S. VERIFIED CUSTOMER
Very professional
10/26/2022
Cecile K. VERIFIED CUSTOMER
Great service!
10/25/2022
Cheryl O. VERIFIED CUSTOMER
Easy getting in and out, no problems. Abbey was quite pleasant and helpful
10/25/2022
Russell B. VERIFIED CUSTOMER
Everything is great at 15,000mi no need to send me anything