Chris is a great Service advisor, very knowledgeable, professional and always a pleasure to have him help me. If he’s off I’ll wait till he comes back to work to make my appointment.
10/8/2022
Alberto R. VERIFIED CUSTOMER
After 2 attempts at detailing my car, it was still very disappointing. The outside of the wcar was dusty and still had sap or something smarks. The front windshield was so dirty I had to stop and clean it. I will probably not bring in the vehicle for detailing again. I will certainly not recommend it.
10/8/2022
Mahin H. VERIFIED CUSTOMER
Everyone was helpful and very respectful. Ashly is wonderful and pleasure to work with.
However the charge was higher than I expected!!
10/8/2022
Beth W. VERIFIED CUSTOMER
great experience So nice to come to a place that all employees seem happy at their job !!
10/8/2022
Raul Aguilar. VERIFIED CUSTOMER
Good
10/8/2022
John S. VERIFIED CUSTOMER
All went well and results were thoroughly explained. Chris was great.
10/8/2022
John F. VERIFIED CUSTOMER
Everything went well. Kimberly Porter was very helpful as usual. Thanks, John F
10/8/2022
Yolanda C. VERIFIED CUSTOMER
Bernardo is the best! I enjoyed working with him as he discussed the service my car would be receiving today. He is knowledgeable about the car and very personable in his interactions with me, the customer. You should be proud that he is an employee who represents you well. Thanks for his excellent customer service!
10/8/2022
Irene B. VERIFIED CUSTOMER
Always a nice experience at Lexus Carlsbad
10/8/2022
Calvin G. VERIFIED CUSTOMER
Great experience. Ryan is the best.
10/7/2022
Silvia C. VERIFIED CUSTOMER
Excellent customer care
10/7/2022
Vannary W. VERIFIED CUSTOMER
I very much appreciate Ryan Claudin and the service technician that had put their time and effort after their normal working hours to get my car brake completed! They have gone above and beyond. Thank you so much!
10/7/2022
Esperanza M. VERIFIED CUSTOMER
Very well service with Ryan. He was very helpful with some issues with my car and he explained to me very well.
Very profesional and attentive.
Esperanza
10/7/2022
Arnel B. VERIFIED CUSTOMER
I don’t have any problem with the service you guys do they excellent job and i trust them and Bernardo thank for your help and your excellent service man
10/7/2022
Leeann H. VERIFIED CUSTOMER
Bernardo Dewes was an excellent advisor. Courteous and professional. Thank you ????
10/7/2022
David Y. VERIFIED CUSTOMER
Very satisfied
10/7/2022
Kim B. VERIFIED CUSTOMER
I answered the foregoing question based on the service provided by Abbey. We were not completely satisfied with the actual service performed on our vehicle. We had to return the vehicle to complete items that were left undone. And then, after another inspection of the vehicle we were told that our concerns were invalid. So we then had to insist that the vehicle be inspected for a third time and explained again, in detail what the problems were that had been left undone. Thankfully, throughout this process we had Abbey advocating for us. Stephanie and Alex were also very courteous and helpful. Thank you.
10/7/2022
Debra P. VERIFIED CUSTOMER
Ryan was a wonderful service rep! Thank you
10/7/2022
James S. VERIFIED CUSTOMER
I was happy with all services except the Inside detailing of the dash and center console areas. They were just wiped off but not treated with anything. And both the front and rear windows, OB the inside only, were nor cleaned, still quite foggy and dirty. The rear speaker cover and various areas of rod carpet still had marks but that's an area commonly missed or just not included in a complete detailing.So Overall, TKS for a pleasant experience.
10/6/2022
Alton H. VERIFIED CUSTOMER
Completely felt welcomed as soon as I was greeted . The loaner team was great and Ryan took really good care of my vehicle. Thank you Lexus Carlsbad TEAM