When i picked up my car after service, noticed obvious white colored scratches all over car handle, obvious enough to notice, obvious enough to fix that before handing back to me? I had to point it out to the attendant.
Also, I asked & made appt with the consultant that I liked to work with & turned out different person at the appointment.
10/4/2022
Casklei A. VERIFIED CUSTOMER
excellent experience.
10/4/2022
Barbara M. VERIFIED CUSTOMER
Abbey is awesome, service is great, my car is running smoothly
10/2/2022
Dennis C. VERIFIED CUSTOMER
great job, and great team
10/1/2022
Cong P. VERIFIED CUSTOMER
Lexus Carlsbad has always served customers the Best!
9/30/2022
Glen V. VERIFIED CUSTOMER
Ashley was awesome
9/30/2022
Beverly P. VERIFIED CUSTOMER
Ashley is a consummate professional. Lexus Carlsbad is so Fortunate to have her as a service consultant 5 stars for Ashley????????????????????
9/30/2022
Janice N. VERIFIED CUSTOMER
Great service by Abby and Adam
9/30/2022
John C. VERIFIED CUSTOMER
Bernardo is very thorough in his ability to listen and act in the best interest of the customer, making procedures clear. I will continue to ask for him as my service advisor each time my car needs service. Beyond his professional duties, Bernardo is very personable as well. He is an asset to Lexus Carlsbad.
9/29/2022
Jackie D. VERIFIED CUSTOMER
Ashely always provides over-the-top service with a smile. I so very much appreciate her attention to detail and always keeping me updated with my vehicle’s status.
Many thanks,
Jackie D
9/29/2022
Emiliano C. VERIFIED CUSTOMER
Very Satisfied!
9/29/2022
Lori M. VERIFIED CUSTOMER
Loved Ashley!
9/29/2022
Abelardo E. VERIFIED CUSTOMER
Thanks
9/28/2022
Albert B. VERIFIED CUSTOMER
She was excellent, clear and fast! Great job.
9/28/2022
Doug S. VERIFIED CUSTOMER
John provided good information. However,the extreme costs of service is ridiculous. My car doesn't seem to be handling well and I don't know why.
9/28/2022
Jeffery L. VERIFIED CUSTOMER
John is wonderful to work with. He’s very responsive and courteous as well as knowledgeable.
9/28/2022
Eileen L. VERIFIED CUSTOMER
Thanks for taking good care of my car. Your staffs are pleasant and professional !
9/28/2022
Cheryl M. VERIFIED CUSTOMER
Always the same with John, excellent.
9/28/2022
Marsha H. VERIFIED CUSTOMER
Just in case you didn't get it on my other reply to the text, this is the second time I've brought the car in and when I get it back my settings are different. When I locked my car today the side mirrors won't fold in and I don't know how to make that setting.
9/28/2022
Robert B. VERIFIED CUSTOMER
Bernardo has a very high standard to live up to since Drew Took extremely good care for us for about 10 years @ your dealership but 1st time out he was absolutely awesome so that bodes well for our future services.
now about our possible trade in we have owned 1-1994 LS400, 2-ES 300’s & our current 2003 LS430 & as of yet are unconvinced the newer Lexus line up models are manufactured anywhere near as well as what we currently
own. But as they say: “hope burns eternal”…..