Chris was great, he explained what would be done and how long it would take, he was right on, he made the service visit very pleasant!
9/22/2022
Eve Marie. VERIFIED CUSTOMER
He was amazing
9/22/2022
Tom G. VERIFIED CUSTOMER
Ryan is the best! Highly knowledgeable and provides the highest level of customer service! Won’t use any other other service advisor!
9/22/2022
Michael L. VERIFIED CUSTOMER
Thank you for the excellent service experience. The speed and seamlessness of the process was superb. I never felt like I had to advocate for a positive owner experience. I was greeted promptly, getting a curtesy vehicle was painless, my service was communicated well, my car was ready for pick up promptly, and was cleaned excellently.
9/21/2022
Annie S. VERIFIED CUSTOMER
We love you Ashley!! You’re the BEST!! Thanks for all you do to keep my car running in great shape!!
9/21/2022
Janet L. VERIFIED CUSTOMER
All the services people very kindness to take care of us. Thank you very much.
9/21/2022
John K. VERIFIED CUSTOMER
First off, I’ve been a loyal customer of Lexus Carlsbad for 20+ years and Bernardo Dewes is the best service agent I’ve had…so thank you. Unfortunately, the overall service experience from the shop was subpar, as the job was incorrectly done and as a result, I need to come back to have it fixed right.
9/20/2022
Karen G. VERIFIED CUSTOMER
Chris was honest and thorough and efficient
9/18/2022
William L. VERIFIED CUSTOMER
Ashley,as always did a great job. The service was good but I was not happy that a plastic cover was left undone and loose in the car cubby areas below the stick shift. Ihad to bring the car back to the dealership to have it put back on
9/18/2022
Kurt G. VERIFIED CUSTOMER
It was great and fast.
9/17/2022
Ananth S. VERIFIED CUSTOMER
Excellent service
9/17/2022
Harry L. VERIFIED CUSTOMER
Your entire staff starting with Rick Torres, Bernardo Dewes, Lesley Bermungham have always made us feel as family. Polite and knowledgeable. We have purchased several new Lexus from your dealership having in the past driven from Palm Desert and never was disappointed. Keep up the excellent work. Harry & Carolyn Lesseos
9/17/2022
Janis H. VERIFIED CUSTOMER
Great customer service. Very helpful.
9/17/2022
Shirin H. VERIFIED CUSTOMER
Thanks Kimberly, excellent job. A good public review is heading your way soon good lady.
9/17/2022
Linda W. VERIFIED CUSTOMER
Very efficient and personable.
9/17/2022
Thomas C. VERIFIED CUSTOMER
Ashly is outstanding.
9/17/2022
Walter Walker. VERIFIED CUSTOMER
I left my garage door opener and handicap placard and when I called back to retrieve my items they said nothing was left in the car. So I basically had to chalk it up to a loss and by a new garage opener.
9/17/2022
Donna L. VERIFIED CUSTOMER
Ashley is just the best! I always look forward to seeing her when I bring my car into Lexus. She provides wonderful customer service everytime!
9/16/2022
Josh E. VERIFIED CUSTOMER
John and Lori were great. They were both friendly, professional, and accommodating to my changing schedule. The quality of service was unparalleled. I have NEVER been treated so well at a dealership or service department. The team at Lexus Carlsbad truly went above and beyond.