Bernardo is professional, quick to respond and willing to go above and beyond if there are issues with your vehicle that goes beyond the standard service.
I have been at this dealership for the past 3 years and I have to say he is by FAR the best service person I have dealt with. Please keep him!!????
9/8/2022
Cynthia W. VERIFIED CUSTOMER
Abby, was very knowledgeable, professional and has a very warm & friendly approach when dealing with customers. We are speaking as senior citizens.
A good reflection on Lexus????
9/8/2022
Dean O. VERIFIED CUSTOMER
She kept me well informed throughout the day. So much appreciated.
9/8/2022
Shirin H. VERIFIED CUSTOMER
I was promised a wash with the service. I was contacted to pick it up mid-day. When I picked it up near the closing time of the service hours, my car was extremly dirty. No one checked or cared!
This is very unprofessional, Carlsbad LEXUS!
9/7/2022
Cory W. VERIFIED CUSTOMER
Before I brought my car in I had it washed. When I returned to get my car, not only did Lexus NOT wash it, it was much more dirty than when I brought it in. Rick, a service manager possibly, even saw it with his own eyes and was apologetic.
And now I have to pay again to get my car washed and detailed. Just like I did before I brought it in. Literally, the day I brought it in to get serviced.
I live downtown. So it’s not easy for me to just bring it in.
Lexus should pay to get my car back to the cleanliness it was before I brought it in. I mean, it was so dirty that the jams were dusty.
It was bad.
Worst Lexus experience I’ve had to date
9/7/2022
Cindy C. VERIFIED CUSTOMER
John provided fine service. He was pleasant and accommodating. We were taken by surprise with the cost of recommended repairs though. Not John’s fault.
9/7/2022
Donna J. VERIFIED CUSTOMER
Very friendly and prompt service. Bernardo valuable asset to company.
9/7/2022
Ilona J. VERIFIED CUSTOMER
Ryan was friendly, professional and provided efficient service. I enjoyed his easy going demeanor and conversation - he is very personable while ensuring fast service. Very satisfied with Ryan as my consultant today.
9/7/2022
Chad A. VERIFIED CUSTOMER
Chris was personable, competent and took time to explain the process for my vehicles service request. Thank you Chris !
9/6/2022
Martin Fmly. VERIFIED CUSTOMER
I am very satisfied with the service to my vehicle. It was a small glitch in picking up my car, but it was all resolved satisfactorly thanks to Bernardo‘s persistence in resolving it!
9/6/2022
Trevor C. VERIFIED CUSTOMER
Bernardo was friendly, communicative and a pleasure to work with.
9/1/2022
Rolly C. VERIFIED CUSTOMER
My first time @Lexus Carlsbad.The customer service was great, from checking in to checking out my car. I’m definitely coming back.
9/1/2022
Larry K. VERIFIED CUSTOMER
I dropped off my car at 7:45 was not done until after 14:00 great service very helpful staff but……When I returned after 13:00 they moved me to a 45 minute status and I walked out at 14:18. We all have bad days but this was the first time I left feeling a little left behind.
9/1/2022
Linda L. VERIFIED CUSTOMER
I had my service experience with Kimberly Porter, not Bernardo Dewes.
9/1/2022
April J. VERIFIED CUSTOMER
Wry satisfied!! Everyone was very nice and helpful. Super easy process!
9/1/2022
Jeffrey U. VERIFIED CUSTOMER
Making the Appt took some doing. First was not answered, web site kept trying to give me a trade info n estimate, chat did not result from n a phone cal back from service for an appt. Second call worked great. Chris was very helpful once I was there.