Complete lack of communication. Excuse was for not answering texts, VM or messages left with other staff “I never made it in that day and we’re short of staff.” Also, left messages with Service Manager and never received a return call. All this could have been avoided with one phone call to address a simple issue.
Thanks
8/18/2022
Joan S. VERIFIED CUSTOMER
Ashley has been my service rep for years and always takes great care of me. I have been extremely happy with the service at Lexus Carlsbad.
8/18/2022
Susan T. VERIFIED CUSTOMER
Ashley is very helpful and answered all our questions.
8/17/2022
Cesar B. VERIFIED CUSTOMER
Very professional! Great service!
8/17/2022
Dorothy K. VERIFIED CUSTOMER
Ashley is a 5 star customer service rep—-this dealer is lucky to have her on their team.
8/17/2022
Gustav D. VERIFIED CUSTOMER
Bernardo was very informative and helpful. And the car was ready right when he said it would be.
Can you change the phone number to my Wife’s? It is really her car. Thank you. ****-****-xxxx.
8/16/2022
Ivan J. VERIFIED CUSTOMER
Thank you Abby for excellent service!
8/16/2022
Arindam M. VERIFIED CUSTOMER
Very satisfied. Courteous and friendly when answering questions.
8/16/2022
Carol S. VERIFIED CUSTOMER
It was quick and easy
8/16/2022
Lee S. VERIFIED CUSTOMER
They were very professional and quickly answering the problem correctly
8/15/2022
Jeanne F. VERIFIED CUSTOMER
John was great Got my repairs done quickly, your service team was so professional and I couldn’t be happier!
8/13/2022
Robert B. VERIFIED CUSTOMER
Chris was very professional and stayed in common action with me regarding the status. the repair took longer than expected but Chris kept me informed.
8/13/2022
Gaye S. VERIFIED CUSTOMER
Excellent service.
8/13/2022
Nancy R. VERIFIED CUSTOMER
Bernardo is a natural at customer service. He did a great job!
8/13/2022
Susan A. VERIFIED CUSTOMER
Excellent service. Thanks
8/13/2022
Carrasco Creative. VERIFIED CUSTOMER
Kimberly, is a real pro. She was very easy to work with. She is kind and wanted to make sure my experience was pleasurable. And it was. I appreciate Lexus Carlsbad and the way they perform with their true professional customer service experience. I will continue to bring my car there for service. Thank you Kimberly and Thank you Lexus cars
8/13/2022
Marykay P. VERIFIED CUSTOMER
I was delighted with Abby Bishop. She was very helpful.Everyone was very helpful
However, I was so disappointed my car was not washed. It also had grease on the hood. Perhaps a small thing but we do pay for Lexus service and a clean car is a Lexus service we are expecting.
8/12/2022
Milagros P. VERIFIED CUSTOMER
Mr John Castillo is a very honest and professional person. He explains every detail that’s needs to be done on the vehicle. I’m always satisfied with his service and will not hesitate to request him again on my next visit.