I appreciate Lexus taking the time to research my issue and resolving it. Thank you.
7/26/2022
Carol W. VERIFIED CUSTOMER
Everyone was friendly and extremely professional and helpful.
My dealer was very pleasant and helpful
7/26/2022
Evan H. VERIFIED CUSTOMER
Ryan was very helpful, timely and provided excellent customer service
7/26/2022
Paul R. VERIFIED CUSTOMER
The service was prompt and Chris kept me in the loop as to any updates!
7/26/2022
Erika M. VERIFIED CUSTOMER
Thank you Chris! My car is driving perfect now! Also wanted to say thank you to the lady in the loaner cars department! She was very helpful and got me a vehicle quickly to ensure I was not late to work!
Thank you guys!
7/25/2022
Jorge B. VERIFIED CUSTOMER
???? ghhj
7/25/2022
Sara E. VERIFIED CUSTOMER
Excellent Customer service
7/24/2022
Jason R. VERIFIED CUSTOMER
I had my car detailed for the second time. I am very pleased with the results. Great service!
7/24/2022
Olga P. VERIFIED CUSTOMER
You guys are awesome
7/24/2022
Carla W. VERIFIED CUSTOMER
Great experience! Thank you Abby! ????
7/24/2022
John T. VERIFIED CUSTOMER
Bernardo Dewes was easy to work with and very attentive to detail. Additionally, everyone that I had contact with was efficient and helpful. It was an outstanding experience.
7/24/2022
Monica S. VERIFIED CUSTOMER
Ashley has always been first class and exceeded my expectations
! She is truly an asset to Lexus !
7/23/2022
Cynthia T. VERIFIED CUSTOMER
Kimberly was a pleasure to work with and the service was just great.
7/23/2022
Chandravadan S. VERIFIED CUSTOMER
Mr. John mentioned in the phone I need brake work. He never gave me in writing in the final report which brakes are not good-front or back! He even did not report about wheel alignment!! I wold like to know.
Thanks
**** Shah
7/23/2022
David W. VERIFIED CUSTOMER
Ashley provided me with updated information as needed on status of my service along with several additional questions… could not be better…????
7/23/2022
Robin K. VERIFIED CUSTOMER
May consider a trade in appraisal in the next few months. Love the text message updates. Texts made the process super easy!
7/23/2022
Andrew C. VERIFIED CUSTOMER
Ashley was very professional and considerate.
She made sure I received the best price on the tires I purchased.
Andrew C
7/23/2022
Bill H. VERIFIED CUSTOMER
Very professional, and NICE.I often “wait” but I realize that John , or whoever is stuck with me is nervous about delays in getting their car back.
Waiting, when you feel you have someone who is as concerned about your time as you are, makes you comfortable that you are being treated as a valued owner. Cudos to John and other Lexus/ Toyota Carlsbad customer service agents who make us feel valued.
ps - It was my wife’s car, and I switched from Lexus SUV’s to a Toyota Highlander for my recent drive. Still loyal to the same family, who go out of their way to make clients feel valued. (Still in the family!)
Bill H
7/23/2022
Sergio H. VERIFIED CUSTOMER
Top notch service
7/23/2022
Tom G. VERIFIED CUSTOMER
He’s really helpful and extremely knowledgeable. He stays in communication throughout the repair process. 5 star customer experience.