Not happy what so ever with service at Lexus for many reasons. Told many things needed to be fixed with my car, in which I’ve had two different Lexus professionals look at and they have not stated all those items need to be fixed. As well as stating that my brakes are NOT metal to metal and my tires AREN’T 90% worn. Also was told vehicle was ready multiple times and went to pick up vehicle and they couldn’t find it (after waiting 20 plus minutes)and when they did it was still up with a tire off. I was then placed back in a loaner and completely inconvenienced because of the error at Lexus and their lack of communication.
7/21/2022
Shaunice M. VERIFIED CUSTOMER
The Service was bad. Interaction was ok but Nothing was communicated to me afterwards as to what I need to do m my o summary given at all.
7/21/2022
Samuel L. VERIFIED CUSTOMER
Everyone was very friendly. A young lady helped moving items out of the loaner. The young man that brought out our car helped my wife with a few questions regarding the radio. Chris is always helpful.
7/16/2022
Don H. VERIFIED CUSTOMER
Excellent service by Chris, very quick and easy to get checked in with him. We are from out of state and he treated us as if we were long term customer. Everyone at the dealer was neat and professional. I would highly recommend this dealership.
7/14/2022
Harry L. VERIFIED CUSTOMER
Outstanding staff, Mgr. Rick Torres, Bernardo Dewes, valet staff & the cashier. The customer waiting area spotless. Keep up the great work. Harry L
7/13/2022
Joseph Hinojosa. VERIFIED CUSTOMER
Service was great, Kimberly was amazing keeping me up to date with the process! I’m satisfied with the work, great job!!
7/13/2022
Vernell F. VERIFIED CUSTOMER
My request for service handle pleasantly and professionally. Kept me aware of additional issued found in the initial inspection before service.
7/13/2022
Laura H. VERIFIED CUSTOMER
Kim was so professional and really helped me with my car
I really appreciate everything carlsbad Lexus did for me and
My car looks great thank you again kim !??????????
7/12/2022
Lys B. VERIFIED CUSTOMER
Ryan is always amazing to work with.
7/12/2022
Thaddeus Tague. VERIFIED CUSTOMER
Service was speedy and Abbey was communicative and pleasant to work with.
7/11/2022
Lisa . VERIFIED CUSTOMER
Kim Porter was great to work with. I will definitely return to her the next time I need service for my Lexus!
7/10/2022
Dean K. VERIFIED CUSTOMER
This is Cynthia. I felt disrespected by the person who called Dean’s phone after I had clearly told the service representative to call me on my phone with news of the progress. I was again disrespected by the cashier. I approached her and handed her my paperwork. I started to hand her my credit card and she stood up and walked to the next station and called Dean to sign the papers and to pay for service.
7/10/2022
Adolfo L. VERIFIED CUSTOMER
I loved the way they received me even when I showed up at 8 am on a Saturday when that’s the time every one clocks in and there and there were already people lined up , I truly appreciate everyone at Lexus Carlsbad for making my service so convenient and I feel like I really got the special treatment everybody was so nice thank you!
7/10/2022
Xiongfei M. VERIFIED CUSTOMER
Everything was great. Thanks
7/10/2022
Ronald F. VERIFIED CUSTOMER
John was friendly, professional and very helpful.
7/9/2022
Rebecca N. VERIFIED CUSTOMER
My pleasure!
7/9/2022
Judith M. VERIFIED CUSTOMER
Excellent service
7/9/2022
Mike R. VERIFIED CUSTOMER
Abbey’s service was excellent!
7/9/2022
Matthew M. VERIFIED CUSTOMER
Bernardo was very personable. Excellent customer service provided.