Lexus Carlsbad Auto Repair Service

Well done

Bernardo is the absolute best service advisor, our families trust him with our Lexus vehicles 110%. Please do everything you can to retain this amazing customer service talent in your company! I come from Huntington Beach to ensure my car is properly take care of and entrusted in him.

Chris was very helpful and responsive.

I have been doing business with Lexus Carlsbad for many years. I have always been very happy with the service. Kimberly was the absolute best!

I was very happy with Tom’s communication. He called me midday to give me an update on my car and then at the end of the day when the car was ready to be picked up.

The assistant was enthusiastic. I put down the car and went for a walk. In about an hour, I received a phone call and message from the 4S store, which was very considerate.

Very helpful and friendly.

They gave me a loaner whose tire pressure gauge showed something wrong. The key was in the cup holder. Man 1 spent a long time putting air in the tires, and then he walked away without telling me anything. I didn’t know whether the car was ready to be driven or not. I encountered another service person (Man 2) and asked him; he didn’t know and said the tire pressure was still showing as low. Then I asked a third man (Man 3), who asked Man 2 if he knew who had been working on the car. Man 2 gave Man 3 the name of Man 1. Man 3 said, I will go and ask him. Man 3 was gone for a while and then came back and said that there was a nail in the tire. I shouldn’t have had to straighten all of this out myself. What if I hadn’t asked all those questions and had driven away with a defective tire that could have had a blowout? Man 1 should not have just walked away without telling me anything, and then apparently he did not tell anyone else who was in charge about the problem. I finally received another loaner, but the situation wasted my time. It is not a good indication that an essential piece of information, critical to the safety of the car, was not transferred to the appropriate person and not acted upon until I, the customer, had to find out for myself if the car was drivable.

All perfected

I completely enjoy doing business with Kim.

Chris did a great job explaining to me what is being done and what is the timeline. He also solved the issue with rotation negligence very quickly.

Chris is always the utmost of professionalism. Even in his high-stress, and high-demand position, he is always cordial, courteous, and concerned about getting his customers the best service with the least amount of stress and wait time!! I won’t take my Lexus anywhere else, and I always ask for him by name! Thank you Chris!! You are a champion for Lexus and your customers! Keep up the excellent work!!

Tom went above and beyond to make my service go smoothly! I really appreciate his help!

The car wash takes too long. Next time I'll skip it.

Excellent service, as always

Always excellent service and helpfulness from Chris.

Great service

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He was very professional and to the point. I was in and out in 1 and 1/2 hours.

Ryan was great