I should have been told that my detailing would not be finished on day 2. I never heard from the alternative service writer. I finally reached the manager who tracked down the status.
8/1/2024
Michael F. VERIFIED CUSTOMER
Weak spot is your cashier who is not customer oriented. A smile and a thank you would go a long way.
8/1/2024
Esther J. VERIFIED CUSTOMER
Excellent service.
8/1/2024
Lorena F. VERIFIED CUSTOMER
Staff always professional and on top of everything when I go in.
8/1/2024
Sylvia L. VERIFIED CUSTOMER
Chris was great! I would like to have him again. Loved the loaner car. So upgraded
8/1/2024
George B. VERIFIED CUSTOMER
This was my first time meeting and working with Thomas at Carlsbad Lexus. During one of our conversations I recognized him as being one of my past service writers from Furgeson’s Garage for our Volkswagon. He was an excellent and trustworthy serviceman there.
I was a walk in without an appointment. He was gracious with his time and dit me into his busily scheduled Tuesday. He worked me into the service bays late in the afternoon and got me out and back onto the road by 5pm with my original need completely resolved and two other, unexpected service needs discovered and quickly addressed and taken care of for me simultaneously. Lexus Carlsbad has scored big by bringing him onto their team. Every service writer at Lexus Carlsbad has been excellent with their scheduling, diagnostic skills and service. Keep up the great work.
7/31/2024
Roger D. VERIFIED CUSTOMER
Mr Garza was excellant
7/31/2024
Grace W. VERIFIED CUSTOMER
Thank you for your great customer service. Rachel, we appreciate you.
7/31/2024
Tyler Miller. VERIFIED CUSTOMER
Always love the attitude and friendliness of the employees at Lexus Of Carlsbad
7/31/2024
Gina O. VERIFIED CUSTOMER
Alex thank you for excellent service. Will definitely do the survey for a job well done.
7/31/2024
Mesich, Peter. VERIFIED CUSTOMER
He was honest about a difficult electrical problem with my car. No false promises, which was nice, and otherwise nice job.
7/31/2024
Brandon C. VERIFIED CUSTOMER
Thank you
7/30/2024
Todd O. VERIFIED CUSTOMER
A quick turnaround, a great wash, and a full tank of gas, very satisfying!
7/30/2024
Alireza A. VERIFIED CUSTOMER
Bernardo is a very knowledgeable service advisor, always explain why certain parts needs to be replaced & when you can wait for others in the future service.
7/30/2024
Christopher M. VERIFIED CUSTOMER
Kim did a great job for me
7/30/2024
Traci T. VERIFIED CUSTOMER
I asked multiple times for your collision repair contact information via email and text but never received it
Asked how to adjust cabin light when opening car. He was to look into and never responded.
7/30/2024
Zaida G. VERIFIED CUSTOMER
Bernardo Dewes is the man to go when your car needs care!
Zaida G