Ryan was a very good service advisor. He explained all my options and kept in touch till the service was complete. Great service by all your staff.
7/25/2024
SEAN B. VERIFIED CUSTOMER
No comment
7/25/2024
Joe W. VERIFIED CUSTOMER
I finished paying for service on my car at 10:50 am. Told to allow up to 10 minutes and my car would be delivered to me. While waiting other customers joined and their cars were delivered to them. After waiting 30 minutes I went inside to the desk where I paid. The employee who took my payment check and said it would be delivered. It was delivered. It was obvious my car had been available fo some time. Never an apology. Not the service I am accustomed to. I have driven Lexus since the mid-1990's and never been disappointed until now.
7/25/2024
Sandra H. VERIFIED CUSTOMER
Excellent service!
7/25/2024
Brennan M. VERIFIED CUSTOMER
Thanks for your help!!
7/25/2024
Richelle H. VERIFIED CUSTOMER
Great job
7/25/2024
Richard K. VERIFIED CUSTOMER
Bernardo was excellent-knowledgeable,easy to communicate with.
7/24/2024
Matt H. VERIFIED CUSTOMER
Thomas was great as always!
7/24/2024
Marissa Z. VERIFIED CUSTOMER
We have always been satisfied with the service at Lexus Carlsbad. Kim took great care of us and we appreciate the outstanding customer service.
7/24/2024
Kunal G. VERIFIED CUSTOMER
Great service with a very professional behavior. Keep it up
7/24/2024
Xiao Ming. VERIFIED CUSTOMER
Chris did a fantastic job. ????
7/24/2024
Michael K. VERIFIED CUSTOMER
Outstanding service
7/23/2024
Sonia W. VERIFIED CUSTOMER
I’m happy for their work. Keep it up
a good work.
7/23/2024
Victoria H. VERIFIED CUSTOMER
My third request for assistance on tech support for programming my gate code always is met with, I can do it myself.
Customer service is great to say tech support will come to my house if needed, however it’s not accurate. I’m given quick instructions over the phone, told it’s in the manual, easy to follow, and need to basically deal with it on my own. They did it once, won’t assist further to complete the process or offer satisfactory solutions.
7/23/2024
Joe G. VERIFIED CUSTOMER
Excellent service
7/23/2024
Esmeraldo B. VERIFIED CUSTOMER
Thanks Tom
7/22/2024
Mario M. VERIFIED CUSTOMER
The process of delivering my car for servicing, being provided with loaner car and picking up my car was 100% smooth. Thank you.
7/21/2024
Ray K. VERIFIED CUSTOMER
Tom was excellent
7/21/2024
Mary Ann. VERIFIED CUSTOMER
My invoice said I requested an alignment when in fact, my service tech recommended it. I thought it was part of the 20,000 mile service and was not aware it was an extra charge. I think that should have been made clear.